Shared Services Coordinator

Position: People Shared Services Coordinator
Location: Ashton in Makerfield

People Shared Services Coordinator Haydock HQ / Hybrid Working (Tuesday & Wednesday Onsite) 37.5 Hours per Week Sustainable Work-Life Balance (SWLB) 9-Day Fortnight with Every Other Thursday Off Are you highly organised, customer-focused, and passionate about delivering an exceptional candidate and colleague experience? We're looking for a People Shared Services Coordinator to join our People Team and play a key role in supporting both Talent Acquisition and People Services activities across the business.

This is a varied and fast-paced role, providing end-to-end support across the employee lifecycle, from recruitment and onboarding through to colleague administration, system management, and employee support. You'll become part of a highly successful, collaborative, and supportive People Team that is passionate about delivering a best-in-class experience for both candidates and colleagues. Working within our Shared Services function, you'll support managers and employees across a variety of People processes while ensuring every interaction is handled with professionalism, accuracy, and care.

This is a hybrid role, with onsite collaboration required at our Haydock Head Office every Tuesday and Wednesday, alongside the flexibility of remote working. You'll also benefit from our Sustainable Work-Life Balance (SWLB) programme, working a 9-day fortnight, giving you every other Thursday off. What You'll Be Doing As a People Shared Services Coordinator, you'll support the full colleague and candidate lifecycle, ensuring a seamless experience from attraction through to onboarding and ongoing employment.

Your responsibilities will include:
Conducting initial candidate screening calls and confidently engaging with applicants over the phone. Managing a high volume of interview scheduling across multiple business functions. Generating contracts of employment, offer letters, and employment-related documentation. Coordinating pre-employment checks, including Right to Work verification, references, DBS checks (where applicable), and other compliance requirements. Managing the onboarding journey from offer acceptance through to start date.

Coordinating inductions, IT equipment, PPE, system access, and mandatory training requirements for new starters. Maintaining and updating employee records and People systems with a high degree of accuracy. Processing colleague lifecycle changes, including new starters, leavers, promotions, and contract amendments. Acting as a first point of contact for People-related queries via phone and email, delivering a professional and responsive service.

Supporting payroll and reward administration processes through accurate data management. Maintaining accurate records within our Applicant Tracking System (ATS) and HR systems. Identifying and resolving data quality issues to ensure reliable People data and reporting. Supporting colleague engagement initiatives, recruitment projects, careers events, and employer branding activities. Providing regular communication and updates to candidates, hiring managers, colleagues, and key stakeholders.

Ensuring all People activities comply with GDPR, employment legislation, company policies, and internal procedures. What We're Looking For We're looking for someone who enjoys supporting others, thrives in a busy environment, and takes pride in delivering outstanding service. Essential Skills and Experience Previous experience within a Shared Services, HR Administration, Recruitment Coordination, Talent Acquisition, or People Administration role. A strong customer service mindset with a passion for delivering exceptional candidate and colleague experiences.

Excellent written and verbal communication skills, including confidence speaking with candidates and stakeholders over the phone. Strong organisational skills with the ability to manage multiple priorities and deadlines. Excellent attention to detail, particularly when handling contracts, compliance documentation, employee records, and People data. Experience managing confidential and sensitive information professionally. Strong Microsoft Office skills, particularly Excel, Word, and…