Head of HR Operations

About Remote Pass

Remote Pass is a leading global platform transforming the way businesses access and manage top talent. Recognised as one of G2's Top 100 Fastest Growing Software Products, we're on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere.

By streamlining global hiring, onboarding, payroll, and compliance, Remote Pass empowers organisations to build high‑performing remote teams. We are backed by world‑class investors:
Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund and Plug & Play.

As Head of HR Operations, you'll own the day‑to‑day running of the People function for Remote Pass's own globally distributed team. This is a hands‑on, execution‑first role. You'll keep our internal HR engine running smoothly as we grow, personally doing the work while leading a small, capable team across HR operations and talent acquisition.

This is an operator's role, not a strategist's. If you're energised by owning the details, being the go‑to person, and running a tight, reliable operation, you'll thrive here.

Please note: This role covers Remote Pass's own internal team only, not the EOR or contractor employees we manage on behalf of our clients.

• Own day‑to‑day HR operations for Remote Pass's internal, globally distributed team, keeping everything running reliably.
• Maintain the operational backbone of the HR function: processes, policies, documentation, and systems. Most of this exists. Your job is to keep it current, fix what's broken, and simplify where it makes sense.
• Be the go‑to point of contact for the team on any HR query or issue, resolving matters promptly and with care.
• Run performance review cycles end‑to‑end, from set‑up and coordination through to follow‑through.
• Lead and support the TA function, staying hands‑on with hiring where needed and keeping the recruitment pipeline moving.
• Lead, coach, and develop the team as Remote Pass expands, balancing your own delivery with managing others.
• Maintain compliance with internal HR policies and local employment requirements across the countries where our team works.
• Track and report on the metrics that matter: time to hire, onboarding completion, ticket resolution, and compliance status.
• Collaborate cross‑functionally with leadership, Finance, and Payroll to ensure a seamless experience for the internal team.

• 5 to 10 years in HR or People Operations with a strong track record of hands‑on, day‑to‑day delivery.
• Proven experience running HR operations for a distributed or remote, multi‑country team.
• Experience managing both HR operations and talent acquisition simultaneously.
• Experience leading and developing a small team.
• Background at a startup, scale‑up, tech company, or EOR or HR tech company is a strong advantage.
• Hands‑on experience with onboarding, offboarding, performance review cycles, and relevant HR and recruitment tools including an ATS.
• Excellent organisational and process skills with genuine attention to detail and follow‑through.
• Comfortable being the operational go‑to person in a fast‑changing, remote‑first environment.
• Fluent in English.

• Be part of a fast‑growing global company transforming remote work.
• Own and shape the HR operations of a remote‑first, globally distributed team during a period of rapid growth.
• Work in a collaborative, inclusive environment with a strong culture of ownership.
• Opportunities for professional growth and development.
• Competitive compensation and benefits package.