Manager of People & Operations

POSITION OVERVIEW

The Manager of People & Operations is a hands‑on role responsible for the full HR function and the day‑to‑day operational running of the firm's offices. You will manage HR end‑to‑end, oversee firm culture and learning initiatives, and own facilities, vendor relationships, and operational logistics across all locations.

This is a build‑and‑run role: you will write HR policies and also coordinate office moves, run onboarding sessions and also manage the shredding service provider. We are looking for a team player with no ego, someone just as happy setting up catering for the summer party as writing our policies and procedures, and always looking for opportunities to improve the firm.

This role is based primarily in Vancouver with weekly visits to Langley and monthly visits to Chilliwack. Work from home one day per week is available following probation.

• Develop, implement, and continuously improve firm‑wide HR policies and procedures, ensuring compliance with BC employment standards and relevant legislation
• Maintain the employee handbook and all HR documentation
• Support Supervisors in employee relations matters, including performance management, disciplinary processes, and conflict resolution
• Manage the full employee lifecycle: contracts, status changes, terminations, and offboarding
• Track leave (vacation, sick, statutory) and ensure accuracy of HR records
• Design and execute a structured onboarding experience for all new hires (including tech setup coordination with the Tech team), and maintain a standardized offboarding process with exit interviews and knowledge transfer
• Work with the Controller to administer firm benefits programs and keep staff informed and enrolled
• Support the Director in organizational planning, headcount decisions, and team structure changes

• Design and execute the firm‑wide L&D strategy: identify skill gaps, source learning opportunities, and track participation and impact
• Facilitate the Lunch & Learns program, including scheduling, speaker coordination, and content development
• Support professional development coordination as needed (conference registration, accommodation, etc.)
• Build development plans for direct reports and foster a culture of growth across the firm

• Lead the Social Committee alongside the Experience Coordinator, designing culture initiatives, team events, and recognition programs
• Champion engagement by proactively gathering feedback, identifying concerns, and working with leadership to address them
• Present on people‑related topics and metrics at firm‑wide and leadership meetings, as needed

• Oversee day‑to‑day operations across all YLaw offices, ensuring each location is well‑maintained, properly stocked, and running smoothly
• Manage office schedules, desk and office reservations, and the Who's Where tracker
• Oversee physical upgrades, inspections, and office improvement projects; coordinate office moves, space planning, and furniture logistics
• Manage all orders, supplies, snack purchasing, and vendor logistics (shredding pickups, furniture delivery, etc.)
• Assist with insurance paperwork, building compliance, and facilities administration
• Oversee mediation hospitality planning with the Experience Coordinator, ensuring meeting rooms, catering, and logistics run seamlessly

• Own vendor relationships across operations: office suppliers, facilities contractors, and general service providers
• Lead contract negotiations and renewals, conduct due diligence and performance reviews, and manage procurement for operational equipment, supplies, and services

• Track and report on key people metrics (turnover, time‑to‑hire, engagement, L&D participation, headcount) and operational KPIs, flagging trends and anomalies
• Prepare monthly operational stats reports and regular updates for the Director on people and operational matters
• Use data to inform decisions and continuously improve the employee and operational experience

• Process and approve general Accounts Payable;…