Employee Relations Manager

THE OPPORTUNITY

Due to continued growth, we're looking for an experienced Employee Relations Manager to join our HR team.

At Katie Loxton and Joma Jewellery, our people are at the heart of everything we do. We're passionate about creating an environment where people feel supported, valued and empowered to do their best work, and our HR plays a vital role in making that happen every day.

This is a hands‑on operational leadership role, ideal for someone who enjoys developing people, navigating complex employee relations matters and delivering an exceptional HR service. Reporting to the Senior HR Manager, you'll lead the day‑to‑day delivery of employee relations, people operations and payroll governance, ensuring managers and employees receive a high‑quality, consistent and commercially focused service.

You'll lead a multi‑skilled team supporting HR, Talent and Payroll activities, balancing workloads, maintaining service standards and ensuring work is delivered accurately, professionally and within agreed time frames. You'll also use data and insight to identify trends and opportunities for improvement, working closely with the Senior HR Manager and Recruitment & Engagement team to enhance employee experience, strengthen service delivery and improve operational efficiency.

Most importantly, you'll be joining a genuinely wonderful team. We're proud of the culture we've built within our HR team – one that is collaborative, kind, ethical, professional and deeply committed to our values. We're looking for someone who shares those qualities and is passionate about creating a positive team environment where people can thrive.

You'll be able to work from home 1‑2 days per week.

We’re a family‑run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity.

• Lead, coach and develop a team of HR Advisors and Coordinators, creating a positive, high‑performing and supportive team environment.
• Manage team capacity, priorities and workloads across HR, Talent Administration and Payroll activities, ensuring resources are deployed effectively to meet changing business needs.
• Ensure work is delivered accurately, professionally and within agreed service levels, maintaining high standards of quality and customer service.
• Develop team capability through coaching, feedback and ongoing development, encouraging accountability, collaboration and continuous improvement.
• Oversee the quality of employee communications, ensuring letters, emails and formal correspondence are accurate, compliant, professionally written and aligned to company standards.

• Maintain oversight of the employee relations caseload, ensuring matters are managed fairly, consistently and in line with employment legislation and company policy.
• Coach and support the team through disciplinary, grievance, absence management, performance management, probation and flexible working processes.
• Personally manage complex, sensitive or high‑risk employee relations matters, including appeals where required.
• Provide practical, commercially balanced advice and guidance to managers and stakeholders.
• Identify emerging employee relations trends, risks and opportunities and recommend appropriate actions.

• Maintain oversight of key people processes across the employee lifecycle, ensuring consistency, compliance and operational excellence.
• Partner with the Senior HR Manager and Recruitment & Engagement team to review policies, improve processes and implement best practice.
• Ensure policies, procedures, guidance documents and SOPs remain accurate, compliant and up to date.
• Oversee payroll governance activities, completing payroll reviews and acting as an escalation point for payroll‑related issues and risks.

• Produce and analyse HR reports, dashboards and management information relating to employee relations, absence,…