Hybrid Apprenticeship Outcomes Officer

We are keen to receive applications from those who would like to be considered for the role of Apprenticeship Outcomes Officer (AOO) as and when vacancies arise. As the University continues to grow and expand its academic offering, the need for AOOs to support our students also continues to grow.

We currently have three full-time vacancies available:

• X1 permanent
• X2 fixed term for up to 13 months (maternity cover)

Full time hours at the University are 35 per week with the standard working pattern Monday to Friday from 09:00 to 17:00, with some flexibility in start/finish times.

Education and Students, Apprenticeship Outcomes.

Your line manager will be an Apprenticeship Outcomes Manager.

Your time will be split between the Horizons, Reading office and your home*. The exact split of days/hours is negotiable but will include up to 30 days per year at Horizons.
* Working from home is only possible if your environment is suitable – please see the “Working from home” section on our Careers Site for further information.

As an Apprenticeship Outcomes Officer, you will manage a caseload of apprentices to achieve timely and successful outcomes. You will plan for and facilitate high quality progress reviews where the apprentice and the employer take the lead in reviewing the progress made. As part of this you will facilitate the setting of targets that stretch and challenge the apprentice, to ensure they achieve their maximum potential.

You will monitor each allocated apprentice’s participation in off-the-job training and ensure that the requirements for apprenticeship funding are met.

You will maintain accurate records of apprentice progress and other factors within each apprentice’s e-portfolio. You will also provide non-technical support and guidance to employers of apprentices in allocated caseloads, to enable them to understand and fulfil the requirements of the apprenticeship and to support their apprentice(s) to achieve. You will also undertake administrative duties relating to changes of circumstances, gateway progression and processing apprenticeship gateway completions in the allocated caseload.

• Schedule, plan for and undertake high-quality progress monitoring and review activity for an allocated apprentice caseload.
• Monitor each allocated apprentice’s participation in off-the-job training and ensure, through taking interventions as appropriate, that the requirements for apprenticeship funding are met.
• Maintain accurate records of apprentice progress and other factors within each allocated apprentice’s e-portfolio. This will include recording progress against milestones, updating milestone dates as appropriate and maintaining a journal.
• Be jointly accountable, with the relevant Apprenticeship Outcome Manager, for the achievement of retention and success targets for apprentices in allocated caseload.
• Provide non-technical support and guidance to employers of apprentices in allocated caseload to enable them to understand and fulfil the requirements of the apprenticeship and to support their apprentice(s) to achieve.
• Respond to Student Central queries relating to apprentices in allocated caseload.
• Contribute to apprentice on-boarding activities, to include completing additional progress reviews as required to support the needs of the apprenticeship business.
• Undertake required aspects of administrative work in relation to changes of circumstances, gateway progression and completions for apprenticeships in the allocated caseload.
• Support the implementation of outstanding Safeguarding practice (including health, safety and welfare) across the University’s apprenticeship team, in liaison with University staff with designated responsibilities for Safeguarding.
• Follow‑up on and where appropriate refer any health and safety issues/concerns identified as part of apprentice progress reviews or by any other means.
• Support the compliance of the University’s apprenticeship programme delivery with ESFA requirements and partnership lead provider…