HR Officer

An exciting opportunity to join Certitude as an HR Officer as we continue to grow.

Salary: £31,767 per annum

Hours:

37.5 hours

Job Type: Permanent
- Full-time

Location:

Hybrid
- Working from home and Certitude locations and central offices
- Balham / Ealing

Interview Dates: 2 / 3 September 2026

• A stimulating work environment full of opportunities to learn and develop
• 25 days' annual leave + bank holidays & enrolment onto a pension scheme
• 24-hour Employee Assistance
• Paid Enhanced DBS
• Salary sacrifice schemes available:
  Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase

The HR Officer works within the HR team providing operational HR support across the employee life cycle, acting as the point of contact for first-line queries and the system administrator for our HRIS and Payroll system, keeping information up to date, providing reports and supporting with queries.

• To update and maintain HR systems, ensuring the team and wider organisation have easy access to information and review, develop and implement new procedures to enhance the day-to-day running of the department
• Manage colleague data within the HRIS, ensuring accuracy and processing changes, such as starters, leavers, and changes in roles
• Draft, issue, and track contracts of employment, workplace agreements and variations to contracts, and ensure new starters and contractual changes are recorded and saved
• Working closely with payroll colleagues to ensure pay data is accurate and ready for payroll processing
• To respond to HR enquiries, providing a responsive, customer-focused service, with responsibility for managing HR requests within the HRIS and shared HR mailboxes, providing first-line advice on system queries, HR Policies, processes, and absences and escalating queries as required
• Working with Digital and Payroll colleagues to support the ongoing development of the HRIS to automate HR processes

• Working in a fast-paced HR function in an administrative capacity
• Providing basic advice on HR Policies and supporting early-stage absences
• Basic understanding of payroll processes
• Able to consider and interpret information and situations and consider the impact and effect of different courses of action
• Ability to communicate effectively and confidently with people at all levels of the organisation both verbally and in writing

We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided, and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

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