Senior HR Advisor

Location :
Exeter Office 4 days per week, 1 day working from home

Hours:
Monday to Friday 08:30-17:00 or 08:00-16:30

Salary : up to £40,000.00 per annum depending on experience

Contract:
Fixed term or permanent

Are you an experienced HR professional who enjoys getting stuck into meaningful ER casework, building trusted relationships and helping others grow?

At City West Country Ltd, our HR team plays a key role in supporting our people and shaping a positive employee experience across the business. We are a friendly, collaborative team that works closely with managers, celebrates success and takes pride in making a genuine difference.

This is a great opportunity for someone who wants to use their ER expertise in a varied, hands‑on role where no two days are the same.

You will be trusted to manage a broad range of cases, support confident decision‑making and help junior HR colleagues continue to develop their skills.

As Senior HR Advisor, you will provide practical, commercially focused HR guidance across the business, with a strong focus on managing complex and sensitive employee relations matters through to resolution. This is not a line management role, but you will be a valued point of support for a junior HR Advisor, offering guidance on casework, process and best practice.

• Managing employee relations cases from start to finish, including absence, disciplinary, grievance, capability and performance matters.
• Guiding junior HR Advisor on case handling, documentation and best practice.
• Visiting sites across the South West to assist with ER cases

• Coaching and supporting managers on employment law and HR best practice.
• Building strong relationships with stakeholders across multiple sites.
• Supporting change initiatives, organisational development and HR projects.
• Assisting with policy development and continuous improvement of HR processes.
• Contributing to wellbeing initiatives and creating a positive employee experience.
• Using HR data and insights to support informed decision-making.

CWC is a privately owned, award-winning automotive group with over 40 years of success. With an annual turnover exceeding £368 million, CWC is ranked as the 47th largest dealer group in the UK. Operating across twelve locations under brands including Mercedes-Benz (cars and vans), smart, BYD, Chery, Maxus and Tangelo, the business employs around 700 people across retail, fleet sales, vans, servicing, and repair.

As a family owned business, we're proud of our strong values and supportive culture. We have also been recognised as a Very Good Company to Work For by Best Companies.

• Car Benefit Scheme
• Working from home opportunities dependent on business needs
• 25 days' holiday (plus Bank Holidays)
• Scottish Widows salary sacrifice pension scheme
• Employee Assistance Programme
• Benefits Hub with 1,000s of amazing deals on all brands employees love
• Life assurance 1 x basic salary for free!
• Excellent training, support and opportunities to keep developing
• Cycle to work scheme
• Eye care vouchers
• Long Service Awards to celebrate your milestones

• Advise and coach managers on ER processes, employment law and HR best practice
• Support junior HR Advisor with case management guidance and practical coaching
• Support organisational change and restructuring initiatives
• Deliver and continuously improve HR processes and procedures
• Lead on key operational HR activities as required
• Support and develop HR systems, reporting, and data insights
• Assist in implementing HR policies aligned with best practice and legislation
• Contribute to HR projects that deliver our People Strategy
• Provide support across HR and Payroll functions when needed
• Ensure high levels of accuracy, quality, and clear communication

Experience:

• Strong employee relations case management experience within an HR Advisor or Senior HR Advisor role
• Confidence supporting or mentoring junior HR colleagues; line management experience is not required
• Experience working within a changing or evolving business environment
• Strong communication and influencing skills

• CIPD Level 5 or 7 (preferred)
• Driving Licence

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.