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Services Officer

Remote / Online - Candidates ideally in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listing for: Newcastle City Council
Remote/Work from Home position
Listed on 2026-09-05
Job specializations:
  • HR/Recruitment
    Recruiter / Talent Acquisition, HR Generalist / Talent Management, Regulatory Compliance Specialist
Salary/Wage Range or Industry Benchmark: 24000 - 32000 GBP Yearly GBP 24000.00 32000.00 YEAR
Job Description & How to Apply Below
Position: Employee Services Officer
Location: Newcastle upon Tyne

We are seeking an Employee Services Officer to join our dynamic team within a Payroll and HR Administration environment providing services to the Council, Schools, Trusts and Multi Academies Trusts. This is an exciting opportunity for a detail-oriented professional who thrives in a high-volume setting and is passionate about delivering exceptional service.

About the Role:

As an Employee Services Officer, you will manage the full employment lifecycle from onboarding new starters to processing leavers, while ensuring accuracy and compliance.

Responsibilities:
  • Posting job adverts and supporting managers through the full onboarding process.
  • Preparing and processing monthly payroll, including additional hours, allowances, and contractual changes.
  • Managing HR administration tasks such as issuing contracts and maintaining employee records.
  • Monitoring sickness, maternity, paternity, and shared parental leave.
  • Providing excellent customer care and meeting tight deadlines in a high-volume environment.
What We’re Looking For:
  • Experience in HR administration or payroll.
  • Good organisation and time management skills
  • Strong attention to detail and ability to work under pressure.
  • Excellent communication and customer service skills.
What We Offer:
  • Flexible working hours (7am–7pm) under our flexi system.
  • Hybrid working: minimum 2 days in the office after training.
  • 25 days annual leave plus 8 bank holidays (rising to 29 days after 5 years).
  • Option to buy additional leave.
  • Excellent pension scheme and benefits, including retail discounts, car leasing, and salary sacrifice schemes.
  • Agile start-up payment of £150 and IT equipment provided for home working.

Interviews will be held on Wednesday 23rd September.

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