Head of HR Management

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.

Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipsboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

The Head of HR Management leads the global HR management agenda for Klipboard, holding accountability for HR operational delivery, Group employment compliance, policy and handbook governance, and the consistent management of employee relations risk across all operating regions. The role combines leadership of the HR management team with Group-level governance, making sure that people practice is legally compliant in every jurisdiction in which Klipboard operates, commercially balanced and consistently applied.

The role sets the standards, controls and service levels through which HR is delivered globally, and acts as the senior escalation point for complex, high-risk or precedent-setting employment matters. Approved AI tools are used to accelerate analysis, drafting, policy comparison, case-trend reporting and documentation, while human accountability is retained for legal judgement, confidentiality, fairness, employee experience and final decision-making.

• Lead the global HRM team, setting direction, priorities, service standards and performance expectations, and building capability, resilience and succession within the team.
• Own the day-to-day operational delivery of HR across all Klipboard regions, providing consistent, timely and high-quality support to leaders and employees throughout the employee lifecycle.
• Define and maintain global HR operating standards, workflows, service levels and escalation routes, balancing global consistency with local legal, cultural and operational requirements.
• Monitor HR delivery through agreed measures such as case volumes, cycle times, compliance completion, data quality and employee feedback, acting on trends rather than isolated incidents.
• Partner with People Business Partners, People Operations, Reward, Talent Acquisition, Talent and Organisational Development, People Data, and Finance so that HR management activity forms part of an integrated People service.
• Manage HR budgets, systems requirements, third-party providers and external advisers within scope, securing value for money and appropriate contractual, confidentiality and data protection controls.
• Act as the senior escalation point for regional HR colleagues and business leaders on complex, sensitive or precedent-setting people matters, and represent HR management at Group forums.
• Lead the…