HR Advisor - Remote

Greater London, South East E1, United Kingdom

Full-time Permanent Mid-level Senior

Posted 28 Sep 2026

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First - Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?
• We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
• We Live by Our Values - we role model our values 100% of the time
• We Expect High Performance
  - we set a high standard and we’re not satisfied with being average

As our HR Advisor, you’ll be working with the HR Manager and will be instrumental in shaping exceptional HR guidance to our UK-based customers, helping them confidently navigate UK employment challenges.

Working hours:

This role requires availability for customer calls between 9 AM and 5 PM.

Your key focus areas will be:

• Delivering top-tier, practical HR and workplace advice to UK customers across various industries.
• Maintaining compliant HR documentation, policies, and templates aligned with UK employment law changes.
• Building strong client relationships through dedicated support, regular check-ins, and proactive guidance.
• Supporting promotion and innovation by assisting the Sales team and creating engaging HR content.

This will include:

• Delivering clear, accurate, and practical HR advice via calls, Zendesk, and Gmail, escalating complex cases to the HR Manager or legal team as necessary.
• Drafting, reviewing, and maintaining HR templates, letters, and policies for various industries.
• Conducting detailed HR compliance reviews of customers' policies to meet legal and business needs, while staying updated on UK employment law changes.
• Scheduling regular check-ins and collecting customer feedback to spot trends, address challenges, and improve advisory services.
• Supporting the Sales team on prospect calls to showcase the value of our HR Advisory services.
• Designing and updating engaging HR content for customer emails, Help Centre guides, blogs, and socials.

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

• A proven track record of interpreting legislation to develop practical, compliant HR policies for micro businesses to SMEs across multiple industries (including not-for-profits).
• Level 5 CIPD qualification or equivalent experience.
• Experience supporting or leading processes relating to trade unions, M&A, TUPE transfers, settlement agreements, and conciliations.
• Excellent communication, quick-thinking, and time management skills to influence leadership and non-HR professionals on complex employment matters.
• A passion for learning, staying updated with employment legislation, and flexibility to work across different time zones in a remote setting.
• (Desirable) Availability to start ASAP, experience advising Scottish businesses, and knowledge of Zendesk, Google Workspace, and Employment Hero.

At Employment…