HR Service Centre Team Lead, Remote

Take charge at Dexterra Group as HR Service Centre Team Lead, combining hands-on HR responsibilities with coaching. Deliver top-notch HR support for our North American operations while working remotely.

In this team lead role, you’ll provide critical HR services while guiding a team of HR Service Centre Coordinators. Your mission includes resolving complex queries, maintaining service standards, and promoting a positive employee experience. You will balance managing your own HR tasks with leading others to ensure consistent service delivery and coverage.

Key Responsibilities:

• Provide daily HR support for designated client groups

• Coach and mentor HR Service Centre Coordinators

• Manage work prioritization and team coverage

• Address complex inquiries as the first point of escalation

• Support onboarding and training for new team members

Requirements:

• 3-5 years in HR Operations or similar support roles

• Experience in a leadership position or coaching capacity

• Strong customer service and communication skills

• Excellent organizational and problem-solving abilities

• Familiarity with HR systems and case management

Shape the future of HR at Dexterra Group while thriving in a supportive and innovative team environment.