People Operations Administrator; FTC)

Locations Supported 🌍

• Spain, Portugal, Romania, South Africa, Poland, Netherlands, United Kingdom

No

• Remote

We are seeking a detail-oriented HR Admin to join our People team on a fixed‑term contract. This role will serve as the first point of contact for employee support through our Jira ticketing system, ensuring timely responses and accurate record‑keeping. You will play a critical role in supporting the employee lifecycle – from onboarding new hires to coordinating off‑boarding processes – while maintaining compliance and data accuracy across our HR systems.

This is an excellent opportunity for someone looking to develop their operational experience in HR operations within a fast‑paced, global environment, where tech‑oriented solutions are the default.

• Jira Ticket Management:
  Monitor the People Team Jira queue daily, triaging, categorizing, and resolving employee inquiries, escalating when necessary.
• Onboarding Coordination:
  Schedule onboarding sessions, initiate background checks, distribute contracts, and support new‑hire profile setup in Workday, Deel, and ADP.
• Building processes and SOPs:
  Assess employee‑facing processes and design scalable improvements.
• AI optimisation:
  Use Claude, Gemini Enterprise and ChatGPT to envision and plan ways of reducing manual effort in handling employee tickets.
• Off‑boarding Administration:
  Process off‑boarding requests, ensuring documentation is completed and filed accurately.
• Payroll support:
  Create and review monthly reports to inform our payroll manager about changes across all payroll systems.
• Data Management & Compliance:
  Maintain accuracy of employee records across HR systems while adhering to privacy and confidentiality protocols.
• Knowledge Base Contribution:
  Identify recurring issues and document solutions to continuously improve processes and employee self‑service resources.

• 3–6 years of experience in HR administration, People Operations, or a similar support role.
• Strong organizational skills with a detail‑oriented approach to data management.
• Comfortable working with HR systems such as Workday, ADP, or Jira (experience with multiple systems is a plus).
• Ability to build and test robust processes.
• Ability to use AI to augment workflows, automate processes, and analyse data.
• Ability to manage multiple priorities in a fast‑paced environment.
• Excellent problem‑solving skills and a proactive, service‑oriented mindset.

• 💰 Competitive salary package
• 🤝 Equity package:
  All employees have ownership at Moon Pay
• 📈 Pay for performance equity bonus:
  Those who drive outsized outcomes receive outsized rewards
• 🚀 Moonshot award – 10 employees twice a year receive a $250,000 equity grant
• 🏝 Unlimited holidays – choose when to work and when to switch off
• 🌍 Hybrid working schedule – work fully remotely or at your nearest Moonbase
• 🩺 Private Healthcare benefits
• 🍼 Enhanced parental leave
• 📚 Annual training budget
• 🪑 Home office setup allowance
• 👛 Remote working allowance for utilities
• 💰 Monthly budget to spend on Moon Pay products and zero‑fee crypto transactions
• 💰 Employee referral programme: receive 10K USDC for referrals
• ✈️ Regular remote company offsites for high‑impact in‑person sessions and hackathons
• 🚀 Working in a disruptive and fast‑growing company where excellence is rewarded

At Moon Pay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment…