Director of People Operations

Description The Director of People Operations is a strategic and influential leader who shapes the employee experience while driving people initiatives that support business growth and success. This role partners closely with senior leadership to align HR strategies with organizational objectives, lead a high-performing People Operations team, and foster a culture of engagement, accountability, and inclusion. The Director oversees key functions including talent management, employee relations, benefits administration, and HR compliance, serving as a trusted advisor to leaders across the organization.

This is an exciting opportunity to make a meaningful impact by enhancing people programs, optimizing processes, and helping employees and the business thrive.

Location:

Hybrid:
Three days per week (Tuesday, Wednesday and Thursday) in-office in Long Beach, CARemote work from home on Mondays and Fridays About the Role

- Key Responsibilities:

Strategic Partnership Partner directly with the VP of People to align operational workflows, culture initiatives, and organizational growth strategies with broader business objectives

Utilize AI-driven analytics and workforce tools to evaluate HR metrics, predict retention trends, and present actionable data to the VP of People and executive leadership

In partnership with the VP of People, coach and advise leaders on performance enablement, team dynamics, and organizational design

Oversee performance management frameworks, employee engagement initiatives, career architecture, and succession planning

Lead high-impact People initiatives and cross-functional projects as directed by the VP of People and CFO Benefits & People Operations Oversee end-to-end benefits strategy and administration: including open enrollment, broker management, total rewards, wellness initiatives, and FMLA/leave monitoring

Manage, mentor, and build a high-performing People Operations team onboarding, benefits support, and general administration

Oversee new-hire onboarding programs, retention efforts, and exit interview analytics to drive continuous improvement

Manage complex employee relations issues with empathy and discretion, partnering with the VP of People and legal counsel as necessary

Compliance, Systems & Safety Maintain deep knowledge and oversight of federal, state, and local employment laws (including ADA, COBRA, EEO, FLSA, and FMLA)
Develop, maintain, and interpret company-wide policies, employee handbooks, and immigration sponsorship programs in alignment with corporate standards

Own, optimize, and scale the company's HRIS ecosystem, integrating modern software tools to deliver real-time reporting and administrative efficiency

Oversee company safety protocols and the Illness & Injury Prevention Program (IIPP)
About You
- Essential

Qualifications:

Bachelor’s degree 10+ years in an HR leadership role at a mid-sized companySHRM, SPHR or PHR certification desired  Demonstrated experience leading, coaching, and scaling a People Operations team Proven ability to work closely with executive leadership to execute company-wide talent strategies

Hands-on experience using HR tech, modern HRIS platforms, and AI-driven or advanced analytical tools to optimize workforce planning and operations

In-depth knowledge of health and welfare plan administration, leave policies (FMLA/ADA), and total rewards strategies

Strong command of federal and state employment regulations, compliance frameworks, and immigration programs

Exceptional communication, conflict resolution, and active listening skills, with high ethical standards and absolute discretion

The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate’s geographic region,…