Global Head of Human Resources

Meet Compass

We are a full service Business Process Outsourcer BPO that partners with brands to power growth through exceptional customer experience Compass was built by e commerce trailblazers who couldnt find a customer service partner as innovative as they wereso they created it themselves While many companies view customer care as a basic cost center we know it is a strategic engine for growth By delighting customers actively listening to their feedback and translating those insights into actionable product data we transform everyday support into a powerful tool for scaling businesses Because we do things differently we set a high bar for our talent In return we operate with total transparency treat our team fairly and invest in your development We dont just want you to take a job;

we want you to grow a lasting career with us

We are looking for a strategic agile and culturally fluent Global Head of Human Resources to architect and lead our global HR operations You will not be managing a traditional corporate salaried workforce You will be the champion for a large globally distributed and high volume hourly call center team We need a builder who thrives in a high growth startup environment and can expertly balance scaling global operations with maintaining an exceptional engaging remote culture

• Global Talent Strategy Oversee high volume recruiting and rapid onboarding across the US Lat Am and the Philippines to meet dynamic client demands
• Management Execute performance management compensation planning and retention strategies specifically tailored to hourly remote call center professionals
• Tech & Automation Enablement Partner with our operations and tech teams to integrate tools that streamline HR workflows
• Global Compliance Navigate international labor laws payroll complexities and cultural nuances Manage relationships with vendors to ensure flawless operational compliance in all operating regions
• Systems Optimization Lead the evaluation implementation and optimization of our HRIS tools
• Culture & Engagement Drive asynchronous communication best practices and remote engagement initiatives that make our globally distributed team feel connected valued and empowered

• Extensive Leadership Experience 10 years of progressive HR leadership ideally within a BPO or fast scaling remote startup
• Hourly & Global Expertise Proven track record of managing a large distributed hourly workforce across multiple time zones specifically with deep knowledge of the Lat Am and Philippine labor markets
• Startup Agility You are highly adaptable comfortable with ambiguity and possess a builder mentality You know how to pivot quickly and execute without relying on bloated corporate infrastructure
• Operational Mindset You view People Operations as a direct driver of business outcomes customer LTV and agent resolution rates
• Data Driven Decision Making Strong ability to leverage workforce analytics to curb attrition improve labor efficiency and forecast talent needs
• HRIS Fluency Deep familiarity with modern HR tech stacks Knowledge of UKG is a strong plus

• True Autonomy The opportunity to build and shape the People function of a rapidly growing global company from the ground up
• Ultimate Flexibility A 100 remote work from anywhere within the US environment
• Competitive Compensation A strong base salary and comprehensive benefits tailored for a modern workforce
• Dynamic Culture A fast paced low ego and highly collaborative executive team that values innovation and speed

• Multi country HR leadership experience preferably supporting both the US and the Philippines with a strong understanding of regional employment practices and compliance
• BPO
• Shared…