HR Officer - Talent Acquisition & Generalist HR

The TLC Care ethos is people come first. At TLC Care, we specialise in the ownership and management of care homes, and we have an impressive track record of delivering high quality services. Our values - Truth, Love and Compassion - run through everything we do.

You will be the person who finds our people.

Every outstanding home runs on outstanding people. Before a resident is cared for, before a team is built, before a culture can take root - someone has to find the right person, make them feel genuinely wanted, and give them a reason to choose TLC Care above anyone else. That person is you.

As our HR Officer with a talent acquisition focus, you will be the first impression TLC Care makes on future team members - and the person who makes sure every stage of their journey, from first contact to settled and thriving, is something they talk about.

About TLC Care. We are on a purposeful journey to achieve CQC Outstanding across every home in our group, and we hold Investors in People Platinum because we invest meaningfully and consistently in our team. We are not a business that treats HR as an administrative function. People are our product, our purpose and our competitive advantage. This role sits at the heart of that belief.

This is a dual-focus role. You will lead on talent acquisition across the group - designing and running campaigns, managing the end-to-end candidate experience, and building the pipelines we need to be an employer of choice. Alongside this, you will deliver generalist HR support across the full employee lifecycle, working in close partnership with the Head of People and HR Manager.

You will be operational, visible and impactful - spending real time in homes, on calls, in conversations - not hidden behind a screen. You will bring energy, warmth and rigour to every interaction, whether that is coaching a Home Manager through an interview or helping a team member navigate a workplace concern.

• Designing and delivering compelling recruitment campaigns across multiple channels - digital, social, community and direct - that genuinely reflect who TLC Care is and what we stand for.
• Managing the full recruitment process for home-based and support office roles, ensuring every candidate has an exceptional experience from first contact to offer.
• Building and maintaining a robust headhunting and talent pipeline strategy so we are never starting from zero.
• Leading mystery shopper recruitment campaigns, open days and external career events to promote the TLC brand and attract future talent.
• Managing our relationships with educational establishments, colleges and universities to build a continuous pipeline of nurses, care workers and hospitality professionals.
• Owning our recruitment system - tracking vacancies, applications, time to hire and conversion data, and using this insight to drive continuous improvement.
• Leading the digitalisation of recruitment, onboarding and compliance processes, and maximising the use of Thomas International and our SMS platform.
• Designing and delivering interview skills training for all recruiting managers across the group.
• Managing UK Borders applications and international recruitment as appropriate.
• Providing first-line HR guidance and support to Home Managers and team leaders across the full employee lifecycle - recruitment, onboarding, performance, absence, development and offboarding.
• Supporting the design and delivery of onboarding and induction programmes that are engaging, meaningful and consistently delivered across all homes.
• Maintaining and improving HR compliance - file audits, right-to-work checks, DBS processes and record-keeping - to ensure we always meet our regulatory obligations.
• Supporting employee relations cases…