HR Business Partner - Store Operations

WORK LOCATION DETAILS

Work Location:

Home Office - Coppell, TX

Work Schedule:

Hybrid Work from Home:
Mondays and Fridays Onsite:
Tuesdays, Wednesdays, and ThursdaysJOB SUMMARY The Human Resources Business Partner, Store Operations builds strategic partnerships that strengthen organizational effectiveness and drive business results through people. This role provides practical HR guidance and support across Team Member relations, compliance, engagement, talent planning, organizational effectiveness, performance management, talent acquisition, and HR programs and projects. Success requires sound judgment, strong organization, attention to detail, discretion, and consistent follow-through.

The successful candidate will manage multiple priorities, handle confidential information, translate HR priorities into clear actions, and adapt to changing business needs in a fast-paced retail environment.

ESSENTIAL FUNCTIONS HR Business Partnership & Store Support Provide day-to-day HR partnership to the Store Operations team and serve as a collaborative resource to Field HR Business Partners based on business needs and priorities.

Build trusted, consultative relationships with Home Office and store leaders through regular communication, coaching, and practical guidance.

Advise leaders on organizational design and effectiveness, workforce planning, Team Member engagement, performance management, change management and all other people-related business needs.

Support stores by responding to Team Member and leader needs, visiting locations as appropriate, identifying workforce trends, and coordinating solutions that support business priorities.

Team Member Relations, Compliance & Risk Management Serve as a trusted advisor to Team Members and leaders by addressing workplace concerns and resolving conflicts in a timely, fair, and consistent manner.

Conduct or support timely, thorough, and objective Team Member relations investigations, including Hotline reports, case documentation, tracking, follow-up, and escalation of complex matters.

Support employment-related compliance activities by applying knowledge of federal, state, and local requirements across multiple jurisdictions and partnering with Legal and other subject-matter experts to mitigate risk.

Maintain the confidentiality of Team Member information and ensure records and documentation are handled in accordance with company policies and applicable requirements.

Talent, Engagement & Performance Lead and support Team Member engagement and retention initiatives, including surveys, reporting, action planning, exit interviews, and analysis of engagement and turnover trends to coach leaders on targeted improvement strategies.

Partner with leaders and Talent Development on succession and bench planning, talent reviews, calibration, development planning, and training that support business priorities and Team Member growth.

Guide leaders through performance management and annual talent processes, including goal setting, performance reviews, calibration, development planning, compensation planning, corrective action, and ongoing feedback.

Partner with Talent Acquisition and hiring leaders on position requirements, candidate assessment, interviews, offer recommendations, and selection strategies for key Home Office and store leadership roles.

HR Projects, Programs & Analytics Support cross-functional HR initiatives from planning through implementation by coordinating stakeholders, managing timelines and deliverables, and communicating progress.

Prepare and maintain accurate HR reports, organizational charts, case records, and tracking tools; analyze workforce data to identify trends and develop actionable recommendations.

Identify and implement solutions that streamline HR…