ACC - Payroll Specialist - Billings

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:

• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

Job Title: Payroll Specialist

Department: ACC

Reports to: Assistant Controller

FLSA Status: Exempt ☐, Non-Exempt ☒

Supervisory Responsibilities: Yes ☐, No ☒

Travel: Yes ☒ %, 5%, Revision date:
September 2026

Summary:

The KOA Payroll Specialist performs a wide range of payroll and benefits duties for up to 1,800 employees across the US and Canada. Primary duties include managing end to end payroll processing to ensure that employees are paid accurately and on time while complying with internal policies, procedures, and federal, state, and local tax laws. The position also responds to employee questions, maintains accurate and confidential records, and partners with HR on policies, procedures, and the HRIS platform, Dayforce.

Essential Duties and Responsibilities:

• Prepare and process bi-weekly payroll, annual profit share and bonus checks for KOA employees across the US and Canada.
• Record changes affecting net wages, such as exemptions, insurance coverage, salary increases, or other payments for each employee to update master payroll records.
• Process, audit and record documentation for employees; including terminations, campground site rent audits, transfers, sick leave/benefits and promotions, ensuring appropriate taxes are applied for state-to-state transfers.
• Prepares follow-up for Stop Payment requests, bank returns, and void/reissue of check requests.

• Investigate and correct payroll discrepancies and errors.

• Assist in administration of 401k retirement plans, including manual 401K corrections between Dayforce and Principal Financial
• Assist in administration of benefit payments and file feeds, including health and disability insurance plans.

• Address employees’ pay-related concerns and provide accurate payroll information.
• Timely processing of final payroll checks for terminations based on state law requirements.
• Complete requests for pay-related documents, including statements and employment verifications.

• Responsible for timely processing of unemployment claims that are requesting payroll data.

• Update Minimum wages in the system.
• Review and update Holiday pay and Holiday groups for each new year.
• Ensure compliance with federal and state regulations and guidelines.

• Responsible for proper, workable back-up system.
• Prepare and submit all related accounting quarterly and annual reports for payroll function.
• Provide monthly report on PTO status and quarterly report on annual review dates to respective managers in the field and home office.

• Manage and maintain comprehensive and compliant payroll records.
• Prepare information for Workers Compensation audits.
• Responsible for monthly journal entries pertaining to payroll.
• A…