People Operations Manager

UK-based, remote working with travel required to the office in London two times a month.

£45,000 to £50,000 per year full time equivalent, pro-rated for part-time.

Lead Dev is a growing business with a close-knit, remote-first team. We are warm, people-focussed, and seek to prioritise our team members and support them. You will build relationships with our team and be the first point of contact on people operations matters. You will build trusted relationships with line managers and the leadership team, supporting them to build a strong and high performing team.

Our culture is warm, friendly and highly personal, but we are also committed to sound judgement, full compliance and best practice on HR matters.

We're looking for a People Operations Manager who will do more than keep things running. We want someone who treats every part of this remit as a question of "is this actually best practice, and if not, how do we change?" You'll investigate how other scaling businesses handle people matters, bring ideas to the leadership team with a case for why they're worth doing, and keep Lead Dev ahead of changes in employment law and practice.

If you naturally notice what's not working and are motivated to improve things, this role is for you.

Because this is a broad remit within a part-time role, success will depend on sound prioritisation. You will work with the Finance Director and leadership team to agree priorities, distinguish essential operational work from longer-term improvements, and focus your time where it will have the greatest impact.

• Proactively researching best practice and emerging trends in people management, and recommending changes
• Monitoring changes in UK employment law and practice, and translating them into concrete updates to our policies and processes
• Building business cases for new projects, tools, or changes to how we do people ops - with a clear rationale, not just a request
• Setting the agenda for what “good” looks like at Lead Dev on people matters, not just maintaining what exists

• Advising line managers with hiring and onboarding processes
• Supporting line managers with performance management
• Providing timely, practical advice to line managers and the management team on hiring, onboarding, performance and probation matters

• Reviewing and updating the employee handbook and HR policies in line with relevant legislation and best practice
• Maintaining contracts of employment, offer letters and other employee-facing documents
• Updating processes, procedures and other documents to best practice levels

• Managing disciplinary and grievance processes and supporting people through the process.
• Intervening and managing difficult situations, for instance, acting as a mediator
• Conducting exit interviews and compiling and sharing feedback that can be used to improve our people strategy

• Ensuring that employee absences are managed effectively
• Managing employee leave policies and procedures
• Conducting right to work and reference checks
• Managing statutory health & safety compliance (DSE assessments, risk assessments)
• Advising and assisting the company’s data protection responsibilities
• Providing guidance to leaders on off-payroll working (IR35)

• Managing the relationship between the company and its pension provider
• Experience with pensions administration and governance and auto-enrolment compliance
• Conducting the annual salary review and benchmarking exercise
• Managing and implementing changes to employee benefits programmes
• Working with colleagues to manage the payroll process

• Running monthly team pulse surveys, identifying themes and…