Director, HR & Culture

• This role is not eligible for incentive, bonus, or commission-based compensation.
• This role is not eligible for fully remote work. It requires a hybrid, on-site presence.
• Relocation:
  This position is not eligible for relocation assistance.

New York City Tourism + Conventions is the official destination marketing organization and convention and visitors bureau for the five boroughs of New York City. Our mission is to invite the world and energize the City, building equitable, sustainable economic prosperity and community through tourism for the mutual benefit of residents, businesses, and visitors.
is the official website of New York City, reaching visitors in their trip-planning stages and showcasing everything the City has to offer.

The Director of HR & Culture will oversee the Human Resources function, including employee relations, recruiting, talent management, benefits, compensation, compliance, performance management, employee development, and organizational culture. The Director will lead HR operations, policies, programs, and compliance requirements; manage the HR team; liaise with Finance on payroll; and collaborate closely with Senior Staff to ensure HR strategies and practices support the organization’s mission, vision, core values, and business objectives.

• Plan, organize, and control all activities of the department, including development of department goals and objectives.
• Support the management of HR systems and software and monitor HR Operations expenses to inform budgeting, forecasting, and financial planning.
• Manage, lead, and execute HR projects, including the design and delivery of transformational strategies and solutions.
• Recommend, implement, and maintain personnel policies, procedures, employee communications, and the employee handbook in accordance with applicable laws, regulations, organizational needs, and best practices.
• Monitor legislative and regulatory updates and ensure compliance with applicable employment requirements.
• Oversee the organization’s workplace safety plan for public health emergencies in accordance with applicable OSHA, CDC, and best practices.
• Monitor HR metrics and organizational trends to identify opportunities and recommend strategies that support business goals, culture, engagement, and retention.
• Collaborate with the HR consultant on sensitive HR matters and other specialized HR initiatives, as appropriate.
• Oversee accurate and confidential HR records and systems, audits, compliance reviews, and required employment reporting.
• Partner with the Payroll service team on semi-monthly payroll processing and serve as back-up as needed.

• Develop and implement programs and policies that support employee engagement, culture, well-being, morale, productivity, and retention.
• Contribute insights and perspective on scaling our various work models and workplace policies, organizational effectiveness, and evolving work models.
• Identify and address cultural and performance challenges while providing day-to-day performance management guidance, coaching, and counseling to managers and supervisors.
• Develop and maintain training strategies for management and other employees.
• Partner with management and employees to resolve workplace issues, strengthen relationships, support productivity and retention, and advise on disciplinary matters as appropriate.
• Counsel employees on benefits, payroll, leave, and HR administrative matters.
• Oversee the performance management process, including company-wide reviews, job descriptions, timelines, and compliance with organizational policies and legal requirements.
• Manage…