Benefits Analyst - Human Resources

The Benefits Analyst administers, analyzes, and supports employee benefit programs for Outagamie County employees, retirees, and eligible dependents. This position serves as the County's primary subject matter resource for benefit plan administration, eligibility, enrollment, employee communications, vendor coordination, data analysis, compliance support, and wellness initiatives.

The Benefits Analyst evaluates benefit programs and market practices; recommends and implements approved plan or policy changes; promotes accurate, consistent, and compliant administration; and supports benefit strategies that balance employee needs, market competitiveness, fiscal stewardship, and County objectives.

Outagamie County is seeking a detail-oriented, service-minded Benefits Analyst to support the administration and continuous improvement of our employee benefits programs.

You will be a trusted resource for employees, leaders, and HR colleagues - bringing clarity to benefit questions while helping the County make informed, sustainable total-rewards decisions.

Hours: Monday-Friday but flexibility is needed based on business needs.

This position is primarily on-site, with the opportunity for remote work up to two days per week based on business needs.

Learn more today by visiting: https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information

The following responsibilities are representative of the work performed in this position and are not intended to be all-inclusive.

• Administer County-sponsored employee benefit programs, including medical, dental, vision, life insurance, disability, retirement, health savings accounts, flexible spending accounts, COBRA, wellness initiatives, employee recognition programs, and other benefit offerings.
• Process and audit benefit enrollments, qualifying life events, leaves of absence, retirements, terminations, dependent eligibility changes, and related transactions in HRIS, payroll, benefit-administration, and vendor systems.
• Verify employee and dependent eligibility in accordance with plan documents, County policies, collective bargaining agreements, and applicable requirements.
• Coordinate the annual open enrollment process, including project planning, employee communications, system configuration and testing, enrollment support, vendor coordination, and post-enrollment reconciliation.
• Serve as a primary resource for employees, retirees, supervisors, HR staff, and departmental contacts regarding benefit eligibility, enrollment, coverage, premiums, plan provisions, retirement, and leave-related benefit impacts.
• Assist employees with Wisconsin Retirement System retirement processes and serve as an alternate authorized County representative for Wisconsin Retirement System-related matters.
• Reconcile benefit invoices, enrollment records, payroll deductions, employer contributions, vendor eligibility files, and retiree premium payments; investigate and resolve discrepancies.
• Prepare recurring and ad hoc reports, dashboards, and analyses related to benefit enrollment, participation, utilization, costs, employee and employer contributions, eligibility, and workforce trends.
• Evaluate County benefit programs against public-sector, regional, industry, and other relevant market data to support benefit plan design, cost-sharing, competitiveness, and fiscal stewardship recommendations.
• Support benefit plan renewals, budget development, vendor performance reviews, requests for proposals, actuarial reviews, and the evaluation of benefit quotations, census data, pricing proposals, and cost projections.
• Coordinate with insurance carriers, third-party administrators, trustees, consultants, brokers, public agencies, and internal County partners to implement approved plan changes, resolve service issues, and monitor vendor performance.
• Prepare, maintain, and support required benefit documentation, notices, reports, filings, plan documents, amendments, benefit agreements, insurance policies, forms, and administrative procedures.
• Monitor benefit-related legal and regulatory developments; assess operational impacts; and recommend updates to County policies, procedures, communications, and benefit administration practices. Ensures compliance with state and federal laws and agencies pertaining to health insurance and other County benefits.
• Develop and deliver clear employee benefit communications, including plan summaries, comparison tools, enrollment materials, notices, presentations, orientations, benefit seminars,…