Program Manager, Department Relationship Success

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Joining the American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are outside of work as much as what you do at work.

We are seeking a professional, detail-oriented, and enthusiastic Program Manager to join the Department Relationship Success team or National Volunteer Services. This position will support volunteer engagement and mobilization in SAF, ISD and Corporate departments. This is a fully remote position and can be located anywhere in the USA.

The Department Relationship Success (DRS) team is seeking a Program Manager to support volunteer workforce engagement across SAF/ISD and Corporate Departments. This position serves as the primary relationship manager for an assigned portfolio of departments, partnering with program managers, business leads, and stakeholders to help departments effectively engage volunteers in support of mission objectives.

The Program Manager provides consultation, coordination, and operational support. They help departments identify workforce needs, develop recruitment approaches, navigate volunteer systems and processes, support onboarding and engagement activities, and connect stakeholders with the resources needed to successfully utilize volunteers. Success in this role is built on strong relationships, responsiveness, collaboration, and consistent execution.

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

(Qualifications)

Education:

Bachelor's degree or equivalent combination of education and related experience required.

Experience:

Minimum 5 years of related experience or equivalent combination of education and related experience required.

Management

Experience:

N/A

Skills & Abilities:
Demonstrate in-depth knowledge of program or service and ability in creating presentations and developing training modules. Excellent oral and communication skills, including…