Team Member Services Specialist

Team Member Services Specialist – Hillcrest Health & Living

Location: Bellevue, NE

Service Line: Hillcrest Health & Living – Home Office

Schedule: Full-Time

Hillcrest Health & Living is looking for an experienced, personable, and highly organized Team Member Services Specialist to join our Human Resources team.

This is a great opportunity for an HR professional who enjoys variety and wants to be involved in the full team-member experience. From onboarding and benefits to leaves of absence, employee relations, COBRA, ADA accommodations, and team-member questions, you will be a key resource for both employees and leaders across the organization.

At Hillcrest, our mission is simple:
Inspiring people to live their best lives. As a Team Member Services Specialist, you will help bring that mission to life by creating a responsive, supportive, and consistent HR experience from hire through separation.

• Support the post-offer hiring and pre-onboarding process for new team members.
• Assist with new-hire documentation, employee files, and required employment records.
• Support General Onboarding activities and help ensure new team members are ready for a successful first day.
• Maintain accurate team-member information within the HRIS.
• Assist team members with benefits questions, enrollment, eligibility, and deductions.
• Support COBRA administration, including required notices, enrollment, and related processes.
• Facilitate and track FMLA and other leave-of-absence requests.
• Support the ADA interactive process, including accommodation requests, documentation, and coordination with team members and leaders.
• Serve as a resource for team members and leaders regarding HR policies, procedures, and general employee questions.
• Provide support with employee relations matters, including performance concerns, workplace issues, coaching, and documentation.
• Partner with leaders to help address team-member concerns consistently and professionally.
• Conduct exit interviews and help identify trends or opportunities for improvement.
• Assist with Workers’ Compensation and unemployment processes.
• Complete and distribute HR reports, including performance-review tracking and other team-member reports.
• Maintain accurate and confidential employee records.
• Help identify opportunities to improve HR processes, documentation, and the overall team-member experience.
• Jump in wherever needed to support the Team Member Services department.

We are looking for someone who enjoys being the go-to HR resource for employees and leaders.

The right candidate will be approachable, confident, and able to handle everything from a straightforward benefits question to a more complex employee-relations or leave situation. You should be comfortable working with confidential information, navigating difficult conversations, and balancing multiple priorities without losing attention to detail.

• A minimum of two years of Human Resources experience.
• Hands‑on experience with FMLA and leave‑of‑absence administration.
• Experience with COBRA administration and employee benefits.
• Working knowledge of the ADA accommodation and interactive process.
• Experience supporting employee relations, including performance concerns, workplace issues, coaching, and documentation.
• Strong knowledge of general HR practices and employment policies.
• Confidence working directly with both employees and leaders.
• Strong critical‑thinking and problem‑solving skills.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive and confidential information professionally.
• Strong organization and follow‑through.
• High attention to detail and accuracy.
• Ability to prioritize multiple responsibilities in a fast‑paced environment.
• Comfort learning…