Human Resources Business Partner

The Human Resources Business Partner (HRBP) is a trusted advisor to Operations leadership, partnering with District Managers and General Managers to execute people strategies that drive performance and growth. Reporting to the Chief People Officer, this full-time, in-person role is based at our Home Office in Nashua, New Hampshire, with regular travel to our restaurants and commissary throughout Massachusetts and New Hampshire.

Your responsibilities span the full Team Member lifecycle, from talent acquisition and onboarding through engagement, performance management, development and retention. You will provide practical guidance on employee relations, workplace safety and compliance, while partnering with restaurant leaders to address workforce challenges and strengthen day-to-day people practices.

This is a highly visible, field-facing role where credibility is built through presence, sound judgment and follow-through. As Pressed Cafe grows, you will help shape our people practices, strengthen leadership capability and create a Team Member experience that supports long-term success.

• Serve as trusted advisor and primary HR partner to Operations leadership, District Managers and General Managers, providing strategic counsel and practical guidance.
• Partner with Operations leadership to develop and execute people strategies aligned with business objectives, workforce needs and growth.
• Build strong, collaborative relationships with leaders and Team Members through regular restaurant visits, proactive engagement and responsive support.
• Develop a deep understanding of restaurant operations, workforce dynamics and business priorities to deliver relevant, solutions-oriented HR support.
• Translate field observations, workforce trends and operational challenges into actionable recommendations for the Chief People Officer.

• Serve as a trusted, approachable resource for Team Member concerns, ensuring timely, fair and consistent resolution.
• Independently lead thorough, objective and well-documented workplace investigations, from interviews through findings, recommendations and follow-up.
• Coach managers on conflict resolution, performance concerns, corrective action and respectful communication.
• Partner with the Chief People Officer on complex or sensitive matters, exercising sound judgment on escalation, risk and the need for legal guidance.
• Follow through on every concern to reinforce accountability, prevent retaliation and promote a safe, respectful and inclusive workplace.

• Partner with restaurant leaders to cultivate an engaging, rewarding culture aligned with our mission:
  Great People, Great Food, Great Coffee.
• Strengthen management effectiveness by coaching leaders to set clear expectations, deliver meaningful feedback, recognize performance and address concerns early.
• Support performance management, talent reviews, internal mobility, succession planning and leadership development.
• Evaluate internal promotion trends and leadership bench strength to support succession readiness and future restaurant openings.
• Partner with Learning & Development to identify training needs and implement programs that drive Team Member performance and exceptional guest experiences.
• Facilitate HR training for restaurant leaders and Team Members on employee relations, workplace conduct, performance management and people management fundamentals.
• Champion engagement, recognition and retention initiatives that reinforce our values and strengthen team culture.

• Partner with Talent Acquisition and restaurant leaders on workforce planning, staffing priorities, candidate selection and hiring practices.
• Drive a consistent, welcoming onboarding experience that equips new Team Members to succeed.
• Conduct check-ins, stay interviews and exit interviews to gather feedback, identify trends and improve the Team Member experience.
• Guide Team Members and managers on policies, benefits, resources, development opportunities and employment processes.
• Support effective offboarding, with appropriate documentation, communication and coordination with internal partners.
• Promote clear and accessible communication across a diverse, multilingual workforce so Team Members understand expectations, policies and available support.

• Ensure consistent, effective implementation of company policies, People initiatives and HR…