Human Resources Coordinator – Shared Services

Human Resources Coordinator – Shared Services Location Canada – Virtual

Requisition Code 16565 Compensation Range (CAD) $26.31 - $27.96

Title : Human Resources Coordinator – Shared Services

Employee Working Location : Partially virtual/Hybrid (Canada)

Employment Status : Permanent Full-Time

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

• Performs all activities of the HR Lifecycle in collaboration with Talent Acquisition, Total Compensation and Strategic
• Operations Senior Advisors, such as but not limited to:
  • Onboarding and orientation to new employees and volunteers using established processes and technology.
  • Change requests for new and existing employees and volunteers efficiently and in accordance with the established timelines.
• Offboarding functions for existing employees and volunteers.
• Assists Specialists, Managers and HR Senior Advisors with any root cause analysis.
• Engages and supervises HR volunteers and assists in training and orientation.

• Act as trusted and credible point of contact, providing information to clients in accordance with CRC policies, processes, and standards.
• Responds to inquiries from external and internal stakeholders initiated from a variety of sources including but not limited to phone, email and ticketing system.
• Using the first touch resolution approach, resolves inquiries as they are received wherever possible and troubleshoots any issues to resolution.
• Actions tasks accurately and in accordance with the established quality key performance indicators (KPI).
• Updates actions and responses accurately and timely using the designated tracking systems and software.

• Supports on audits or projects related to any service line within Shared Services or People Services.
• Participates in system implementations, including but not limited to testing and training.
• Integrates volunteer resources within the scope of responsibilities, as required.
• Participates in disaster planning, preparation, and response, as required.

• A three-year college diploma or university degree in a related field.
• 1-2 years of job-related work experience, or an equivalent combination of education and experience.
• Knowledge in and ability to apply human resources legislation, policies, programs, and best practices.
• Ability to problem solve by using defined policies and innovative thinking. Facts may be incomplete and may consider collaboration, teamwork, and innovation to solve more complex problems.
• Ability to build client relationships by understanding client needs, addressing concerns, and ensuring overall client satisfaction.
• General knowledge of Volunteer Resources.
• Proficient with HRIS and Volunteer System technology and comfortable using various software platforms (e.g., Taleo, HumaniT, Jira/Atlassian, and Microsoft D365).
• Fluency in English is required, French is an asset.
• Proven ability to adhere to confidentiality guidelines/polices and use of discretion when handling sensitive information.
• Experience working within a virtual team environment is an asset.
• Proactively identifying opportunities for process improvement and implementing changes to enhance efficiency and effectiveness in service delivery.

• Shared Services operates between 8:00 to 19:30 (EST) Monday to Friday.
• Most of the work is performed in a virtual home office environment; therefore,…