Leave Specialist

• The team is onboarding a leave-of-absence vendor called Sparrow, which will administer and manage all US leave cases.
• The primary focus of this role will be:

• directing US employees to Sparrow for support.
• Owning the inbox and triaging inquiries to the appropriate teams.
• Supporting leave-of-absence cases outside the US. Established insurance programs and documented policies are in place, so the individual will have clear guidance and structure.

• The role will be approximately 70% leave-related and 30% benefits-related, supporting employees across 25 countries. Majority of work will be in the US, followed by the UK and Canada.
• While Sparrow will handle much of the US leave administration, the team would still value someone with strong US leave knowledge, as they receive a high volume of employee questions. The team also holds weekly standing meetings every Tuesday to elevate and address employee-related issues.

• Be the first point of contact, responding to internal employee and partner team (including Payroll, HRCs, HRPs, Legal) inquiries regarding coverage, claims, and enrollment
• Coordinate and support external and internal partners
• Develop and send employee communications regarding any benefit changes or updates
• Conduct recurring and ad-hoc audits with attention to detail; investigate and solve for discrepancies
• Partner with key internal and external stakeholders to ensure effective and efficient benefit plan administration)
• Coordination of broker/carrier upskilling sessions
• Billing and invoicing support
• Maintain digital storage of plan documents and employee resources
• Maintain HIPAA compliance
• 401(k) plan administration
• Internal and external system testing and review, as needed

• Excellent interpersonal skills. We pride ourselves on timely, responsive, accurate, and thorough service
• Collaboration. To be successful, we work together and partner with numerous stakeholders every day
• Detail-oriented, with exceptional organizational and time management skills
• Trust. We regularly deal with sensitive information and confidentiality is paramount
• Flexibility to manage ambiguity, pivot, and adapt to evolving business or client needs
• Comfort with a fast-paced work environment
• US and non-US leave of absence administration and benefits experience
• Understanding of standard regulations and compliance practices related to leaves of absence and benefit plans (e.g. FMLA, USERRA, PFL, ERISA, COBRA, HIPAA, GDPR)
• +3 years of relevant benefits and leave of absence administration experience
• Helpful: HRIS familiarity (we use Workday)
• Helpful:
  Excel or Google Sheets experience

benefits, leave, HRIS

benefits,leave,HRIS

• Contact or Perm: 6 months possibility to extend or convert but not likely
• Onsite/Remote/Hybrid:
  Remote
• Location/ Time zone: EST preferred. Open to someone in CAD or US.
• Daily working
  
  Schedule:
  
  40 hours/week. No OT.

This is a Contract position based out of Remote, OR.

The pay range for this position is $40.00 - $45.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Oct 13, 2026.

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