UM Onboarding Representative

The Onboarding Representative supports a seamless and positive preboarding and onboarding experience for new UM Medical Directors and hiring leaders. You will serve as a primary contact throughout the onboarding process, coordinating activities, communicating requirements, and supporting the timely completion of onboarding tasks.

You will work under limited supervision and apply discretion within established operational boundaries and procedures. Responsibilities include advanced and moderately complex onboarding activities that may require interpretation of policies and practices, coordination with other business areas, and resolution of issues within defined parameters.

Success in this role requires advanced knowledge of onboarding systems and procedures, exceptional customer service, strong interpersonal and communication skills, attention to detail, and the ability to independently prioritize work within established timelines.

• Build and maintain positive working relationships with new UM Medical Directors and hiring leaders, serving as a primary contact throughout the preboarding and onboarding process.

• Communicate proactively and professionally through email, phone, and virtual platforms to provide information, clarify requirements, and support a positive onboarding experience.

• Coordinate and monitor advanced and moderately complex onboarding activities to support timely and accurate completion of required tasks.

• Resolve onboarding questions and issues within the scope of the role and elevate exceptions or matters requiring additional guidance.

• Maintain accurate, complete, and current documentation for onboarding activities and requirements.

• Prepare and distribute welcome communications, Day 1 information, onboarding schedules, and related materials with accuracy and timeliness.

• Submit and monitor access profile requests, equipment needs, and other onboarding requirements, following up with stakeholders as needed.

• Coordinate with internal stakeholders and partner teams to support established onboarding workflows, timelines, quality standards, and service expectations.

• Prioritize and manage assigned work within defined timelines while balancing multiple onboarding cases and changing needs.

• Apply advanced knowledge of onboarding systems, procedures, and resources to complete assignments and address moderately complex issues.

• Identify opportunities to improve onboarding processes, templates, communications, and materials within the assigned work area and provide recommendations.

• Support the implementation of approved onboarding tools, reports, system enhancements, and process improvements.

• Provide guidance or skills training to associates and stakeholders regarding established onboarding processes, tools, and procedures, as needed.

• Apply organizational policies, operational standards, and documented procedures to support consistent, accurate, and compliant onboarding practices.

• High school diploma or equivalent.

• 3+ years experience in onboarding, provider relations, human resources operations, healthcare operations, customer service, including experience working directly with Medical Directors, physicians, or other clinical professionals.

• Advanced knowledge of operational systems and procedures, or demonstrated experience applying comprehensive working knowledge to varied assignments.

• Experience independently prioritizing multiple assignments within established timelines.

• Demonstrated ability to address advanced and moderately complex issues through interpretation of established policies and practices.

• Exceptional customer service, relationship-building, and verbal and written communication skills, with the ability to communicate professionally.

• Strong attention to detail, time management, and organizational skills.

• Demonstrated ability to navigate cross-functional processes and coordinate effectively with multiple stakeholders.

• Strong proficiency with Microsoft Office applications, particularly Outlook, Excel, Word, PowerPoint, and Teams, with demonstrated ability to effectively use these tools in daily operations.

• Ability to quickly learn and navigate onboarding, workflow, and HR systems.

• Flexibility to adjust work hours when needed to support physician onboarding schedules.

• Associate's or bachelor's degree in healthcare administration, business, human resources, or a related field.

• Experience…