Apprenticeship Onboarding Officer

Apprenticeship Onboarding Officer - 12 month Fixed Term contract

This is a remote based role but must be commutable to the Birmingham office for training and occasional onsite workshops and sessions.

AI, technology and digital capability are changing how organisations operate, compete, and grow. But transformation only works if businesses have the people and skills to deliver it.

That is where QA comes in.

QA is the UK’s largest technology learning provider, working with 96% of the FTSE and most Fortune 500 companies to help organisations build the AI, technology, digital and human skills they need for the future.

In the last three years alone, QA has supported 4,000+ organisations and more than one million learners.

But developing skills is only part of the challenge. Organisations need to apply those skills back into the business and turn learning into meaningful change. QA helps them do that through a broad portfolio spanning apprenticeships, instructor-led training and self-paced learning.

Apprenticeships play an important part in this, helping individuals develop valuable skills, gain practical experience and build meaningful careers while supporting organisations to develop their future talent.

And every successful apprenticeship starts with getting the onboarding experience right.

That creates an opportunity for organised, customer-focused individuals who enjoy working with people, managing processes and making a genuine difference to someone’s learning journey.

As an Apprenticeship Onboarding Officer, you’ll play an important role in helping learners successfully begin their apprenticeship journey with QA.

Your job is to guide apprentices and their employers through the onboarding process, ensuring they have the information, support and documentation needed to get started.

You’ll manage your own caseload of learners, taking ownership of their journey from initial application through to their programme start date.

This is about more than processing paperwork.

You’ll be helping learners understand what to expect, answering questions, building relationships and making sure they feel confident and prepared for the next stage of their development.

It’s a busy, process-driven role where accuracy, organisation and attention to detail really matter. You’ll work towards clear operational targets and deadlines while ensuring every learner receives a positive and professional experience.

And you’ll be doing that within a business where learning, development and helping people progress are at the heart of what we do.

• Managing a caseload of apprentices from initial application through to their programme start date
• Conducting enrolment calls with learners and employers, explaining the apprenticeship journey and setting clear expectations
• Guiding learners through the information and documentation required to successfully enrol
• Ensuring learner records and enrolment documentation are accurate, complete and submitted in line with regulatory and compliance requirements
• Delivering against operational KPIs, deadlines and service level agreements
• Providing a positive onboarding experience for learners, line managers and internal stakeholders
• Identifying potential delays or risks and escalating these appropriately to keep onboarding on track
• Working closely with sales teams and colleagues to ensure clear communication and a smooth transition into learning

Starting an apprenticeship can be an important step in someone’s career.

For some, it could be their first opportunity to develop professional skills in the workplace. For others, it could mean gaining new qualifications,…