Manager, Talent Operations & Enablement

Manager, Talent Operations & Enablement - Service Experts# Service Experts Careers## Manager, Talent Operations & Enablement Apply:
Richardson, Texas:
Remote TX:
Full time:
Posted Yesterday:
R102593

Welcome!

What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay  
• Paid Time Off and Company Holiday Pay because work life balance matters  
• Medical, Dental, and Vision Insurance programs  
• 401(k) Retirement Savings Plan with company matching contributions  
• Life Insurance and disability insurance options  
• Supplemental benefit programs  
• World Class Training opportunities through our Expert University  
• A team that values safety, quality workmanship, and supports one another    The Manager, Talent Operations & Enablement is responsible for leading the processes, systems, and programs that support an efficient and high-performing Talent Acquisition function. This role drives operational excellence, develops team capabilities, and leads initiatives that strengthen talent attraction and long-term workforce pipelines. Partnering with business leaders and cross-functional teams, this role identifies opportunities, implements scalable solutions, and delivers measurable improvements aligned with organizational priorities.
*
* Key Responsibilities:

*** Lead, coach, and develop a team of Talent Acquisition Coordinators, setting clear expectations, providing ongoing feedback, and building the team’s capabilities.
* Oversee day-to-day talent operations, establishing service standards and ensuring recruiting coordination, candidate communications, and administrative processes are managed accurately and efficiently.
* Evaluate current processes and workflows, identify improvement opportunities, and implement practical solutions to create a more efficient and consistent recruiting experience.
* Partner with Talent Acquisition leadership to understand business priorities, address operational challenges, and ensure the team is positioned to support evolving workforce needs.
* Lead projects, process improvements, and change management initiatives from planning through implementation, building stakeholder support and ensuring successful adoption.
* Work closely with Talent Delivery to define processes, improve coordination, and ensure effective handoffs throughout the recruiting lifecycle.
* Serve as a key partner for Workday Recruiting and other Talent Acquisition technologies, working with HRIS and IT to improve system functionality, streamline workflows, and support user adoption.
* Partner with internal analytics teams to establish meaningful operational KPIs, monitor performance, and use data to identify opportunities for improvement across talent operations and programs.
* Build and maintain partnerships with technical schools, community colleges, universities, and workforce development organizations, aligning talent pipeline initiatives with current and anticipated workforce needs.
* Develop and oversee early-career initiatives, internship and apprenticeship programs, and other efforts that introduce new talent to Service Experts.
* Lead employee referral campaigns, employer branding initiatives, and recruitment marketing efforts in partnership with Marketing and Talent Delivery.
* Plan and coordinate hiring events, career fairs, campus engagement activities, and community outreach efforts that support talent attraction.
* Manage relationships with external partners and vendors, ensuring services and programs meet operational needs and expectations.  
** Requirements:
*** Bachelor’s degree in Human Resources, Business Administration,…