Client Services Manager​/Project Manager

Requisition
29181

Country Singapore

Location type Hybrid

State / Province Singapore

City Singapore

About Us
Korn Ferry
is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business - synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That’s why the world’s most forward-thinking companies across every major industry turn to us - for a shared commitment to lasting impact and the bold ambition to Be More Than.

Headquartered in Los Angeles, our over 17,000 colleagues globally serve clients from more than 130 offices across the globe. We offer five core capabilities that span the full talent lifecycle:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership and Professional Development
• Total Rewards

Singapore | Permanent Opportunity | Hybrid (3 Days Onsite, 2 Days WFH)

We have an exciting opportunity for an experienced Client Services Manager / Project Manager to join the Korn Ferry RPO team, supporting one of our key global clients in Singapore.

In this role, you will oversee the day-to-day delivery of recruitment operations, ensuring exceptional service delivery, strong client relationships and the achievement of recruitment targets.

This is a permanent opportunity with Korn Ferry
, ideal for an experienced recruitment leader who thrives in a fast-paced environment, enjoys developing high-performing teams and is passionate about delivering recruitment excellence.

• Lead and manage day-to-day recruitment operations, ensuring high-quality service delivery in line with agreed KPIs and SLAs.
• Manage, coach and develop a team of Recruiters, driving performance, collaboration and continuous improvement.
• Build strong relationships with senior client stakeholders, acting as a trusted advisor and ensuring effective communication and expectation management.
• Monitor recruitment performance, identify potential risks and implement solutions to achieve hiring objectives.
• Drive process improvements and operational efficiencies to enhance recruitment outcomes and client satisfaction.
• Oversee recruitment reporting, data accuracy and performance metrics, providing meaningful insights to clients and senior leadership.
• Partner closely with the Project Director to ensure successful delivery of recruitment objectives and overall account performance.

• 10+ years of recruitment experience, with a proven track record in managing recruitment teams and delivering end-to-end recruitment solutions.
• Experience with in an RPO environment or leading in-house Talent Acquisition teams would be highly advantageous.
• Strong client and senior stakeholder management skills, with the ability to influence, advise and build trusted partnerships.
• Solid understanding of recruitment operations, KPIs, SLAs, reporting and service delivery management.
• Demonstrated ability to lead, motivate and develop high-performing recruitment teams.
• Strong analytical, problem-solving and organisational skills, with the ability to manage competing priorities.
• Excellent written and verbal communication skills in English.
• Comfortable working in a fast-paced, client-facing environment.

Join Korn Ferry's global RPO business and take ownership of recruitment delivery for a key client account.

You'll have the opportunity to lead an established recruitment team, partner with senior business stakeholders and drive operational excellence within a global talent solutions organisation.

Enjoy the stability of a permanent opportunity with Korn Ferry and a hybrid working arrangement of 3 days onsite and 2 days working from home.

If you're…