HR Operations and Service Delivery Manager

Title:

HR Operations and Service Delivery Manager State Role

Title:

Human Resource Manager IHiring Range:
Up to $110,000

Pay Band: 5

Agency:
Department of Social Services

Location:

DSS HOME OFFICEAgency Website: (Use the "Apply for this Job" box below). Type:
General Public - GJob Duties At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement.

Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve. We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide.

We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them. The Virginia Department of Social Services is excited to share that we are looking for a HR Operations and Services Delivery Manager to join our team!

Reporting to the Assistant Director of Human Resources, the Human Resources Operations and Service Delivery Manager (Manager) leads the coordination and integration of cross-functional HR service delivery and project execution. Applying broad HR generalist expertise and project management capabilities to assess customer needs, align specialty teams, establish accountability, and drive complex HR requests and initiatives through resolution, the Manager serves as a central point of coordination across HR functions, ensuring VDSS managers and employees receive timely, consistent, cohesive, and comprehensive HR support.

Under the proposed structure, the Manager works collaboratively with Classification and Compensation, Talent Acquisition and Workforce Planning, Benefits Administration, Policy and Compliance, HR Systems, and Local HR Support. The Manager independently plans and manages assigned projects and service coordination activities, establishing responsibilities, deliverables, milestones, and timelines; facilitating stakeholder communication and follow-up; and identifying and addressing risks, barriers, and competing priorities that could affect timely completion.

The Manager is accountable for coordinating work and driving assigned initiatives to completion, while functional managers retain supervisory authority and designated specialists retain responsibility for technical reviews, determinations, and approvals.

The Manager also leads efforts to strengthen HR service delivery by evaluating customer-facing processes, internal workflows, cross-functional handoffs, and recurring delays or gaps in ownership and communication. In partnership with functional teams, the Manager develops recommendations, tools, and standardized procedures to improve coordination, consistency, and responsiveness, and oversees the implementation and evaluation of approved improvements. Success is measured by demonstrable gains in turnaround time, reduced rework, clearer accountability, greater service consistency, and an improved customer experience.

Minimum Qualifications
• Extensive professional HR…