Human Resources Operations Specialist

PRIME is a privately owned, global organisation that specialises in Business Process Management (BPM). We have a presence in Ireland which serves the Europe and USA market, and Australia which serves the APAC region. All our team members work from home.

We have a 20-year history of solving our customers’ business challenges through our proprietary cloud-based BPM software, BPM training, and BPM consulting services. Our customers include Pfizer, AON, Immatics, Coca-Cola, UL Solution etc and several Government departments.

To be able to engage and retain such prestigious customers, it is easy to understand that we have a high-performance culture. Our team is made up of talented and passionate members who are supported by processes, systems, KPI’s and metrics.

We work in a fast-paced, structured and organised environment and are on a super exciting journey together. We are virtually connected throughout the day and our multicultural team oozes positive vibes!

Job Summary:

We are looking for an experienced and highly organised HR Operations Specialist to support the day-to-day delivery of HR activities across PRIME’s global workforce.

The role will be responsible for coordinating and managing established HR processes across the employee lifecycle, ensuring activities are completed accurately, consistently and within required timelines.

This is a hands‑on role suited to someone who is comfortable dealing directly with employees and managers, managing confidential information, creating documentation, conducting routine HR conversations and ensuring agreed processes and policies are followed.

The successful candidate will work closely with management and other internal stakeholders and will take ownership of HR activities, identifying and resolving issues where possible and escalating complex or sensitive matters where appropriate.

Key responsibilities include:

• Coordinate and manage HR activities across the employee lifecycle, including onboarding, probation, employment changes, performance reviews, salary reviews, leave management and offboarding.
• Prepare employment documentation including contracts, letters, amendments and other HR correspondence.
• Track and maintain accurate employee records, HR milestones, personnel files and HR trackers.
• Act as a point of contact for day-to-day employee HR queries.
• Support managers in completing required HR documentation, processes, and staff conversations.
• Assist with performance reviews, improvement plans, and follow‑up actions.
• Monitor adherence to HR processes and highlight gaps or inconsistencies.
• Prepare and coordinate HR inputs required for payroll processing.
• Produce reports for management.
• Research, implement, and continuously improve PRIME’s HR policies and processes.
• Research and improve HR coordination and administration processes.
• Take ownership of identifying and resolving routine HR issues, while escalating complex, sensitive or higher‑risk employee matters to management.

What We Are Looking For:

• 5–8 years of experience in HR operations, HR coordination or a broad HR generalist role
• Strong English written and verbal communication skills
• Bachelor's degree in human resources or a related field
• Technology savvy and proficient in using the Microsoft 365 suite
• Experience working in a remote environment
• Highly organised and detail‑oriented
• An independent thinker and contributor who takes ownership and enjoys working within established processes
• High level of confidentiality, discretion and professionalism.
• Remote role (work from home).
• Monday to Friday.
• Working hours:
  
  8 am – 5 pm SAST

Why Join Us:

• Be part of a well‑established, stable, and growing technology company
• Work within a multi‑cultural team/workforce
• Work within an established HR framework while still having scope to improve processes and ways of working.
• Work in an environment that embraces technology, automation, and AI to improve efficiency.
• Take ownership of your work and see the direct impact of your contribution across the organization.