Senior Employee Relations Analyst Remote People and Culture

Avalara is seeking an experienced, analytical, and collaborative Senior Employee Relations Analystto join our Global People & Culture team. In this role, you will lead objective, thorough, and confidential workplace investigations, handle complex employee relations (ER) matters, and partner cross-functionally with People Partners, Employment Legal, and business leaders to foster a fair, respectful, and high-performance workplace.

As an advanced individual contributor, you will operate with wide latitude and independent judgment, handling complex and sensitive investigations across the business, translating ER data into actionable insights, and driving preventative initiatives and training to scale ER practices globally.

This role reports directly to our Senior Director, People Partner

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• Conduct independent, objective, end-to-end investigations for sensitive workplace concerns, including allegations of harassment, discrimination, retaliation, policy violations, ethics concerns, and code of conduct breaches.
• Plan comprehensive investigation strategies, conduct structured interviews with complainants, respondents, and witnesses, and review digital evidence and relevant documentation.
• Draft clear, thorough, and legally defensible investigation summary reports with detailed findings of fact, credibility assessments, and risk analysis.
• Partner with People Partners, Employment Counsel, and business leadership to recommend appropriate corrective actions, remediation plans, and next steps
• Collaborate closely with Employment Legal, Regional People Partners, HR Operations, and functional leadership to ensure consistent policy application and mitigate enterprise risk.
• Guide leaders and managers through challenging team dynamics, conflict resolution, and performance-related ER escalations.
• Partner with global ER counterparts (e.g., India, EMEA, LATAM) to maintain global consistency in investigation standards, documentation, and statutory compliance.
• Oversee case intake, milestone tracking, and case resolution in Service Now under Avalara’s centralized intake framework, maintaining data integrity and meeting SLA targets.
• Analyze ER metrics, case volumes, cycle times, root causes, and repeat themes to identify organizational risks and deliver actionable insights for P&C leadership.
• Leverage AI tools and automated workflows to streamline investigation documentation, enhance case tracking efficiency, and support manager self-service initiatives.
• Develop and deliver Positive Employee Relations training, manager education sessions, and teach-backs for People Partners on investigation best practices and documentation standards.
• Review and contribute to the continuous enhancement of workplace policies, investigation standard operating procedures (SOPs), and ER workflows.

• Minimum of 4–6+ years of dedicated Employee Relations, Human Resources, or Employment Law experience, with a proven track record of conducting complex workplace investigations.
• Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, Psychology, or related field (or equivalent practical experience).
• Deep understanding of workplace investigation methodologies, interview techniques, evidence evaluation, and employment law concepts (EEOC, Title VII, ADA, ADEA, FMLA, FLSA).
• Exceptional written communication skills (proven track record in drafting detailed investigation reports) and verbal communication skills with the ability to handle confidential and sensitive situations with empathy and neutrality.
• Experience working with HR Case Management platforms (Service Now, Workday) and utilizing data to uncover trends and drive preventative…