Remote People Operations Manager

Hours:
Part-time, 20 hours per week

Location:
Remote, United States

Do you love building the people side of a mission-driven company — where new hires feel welcome, the details run smoothly, and the team feels cared for? Join us as our People Operations Manager and help the people who help families thrive.

At Neuro Nav, we believe everyone deserves the opportunity to make their own choices and shape their story, regardless of disability. Our mission is to enhance the quality of life for adults with developmental disabilities through simplicity and choice. We help families navigate California’s Self-Determination Program, and our team of Navigators is the heart and soul of that work.

Founded at Stanford in 2020, we’re a high-growth, innovative team, and we’re building the people practices to match. Behind every Navigator supporting a family is a team that deserves to feel supported too. That’s where you come in.

As our People Operations Manager, you’ll be the HR expert and steady hand behind the employee experience. You’ll make sure every new hire feels prepared and welcome from day one, keep payroll, compliance, and our people systems running with care, and oversee the IT that helps our team do their best work. You’ll also bring our culture to life through the rituals and moments that keep people excited to stay.

You’ll partner closely with our part-time Recruiter, who owns hiring, and you’ll be their manager and thought partner. Together, you’ll make sure a great candidate becomes a well-supported teammate.

This is a hands‑on role with real ownership, clear priorities, and room to grow as we grow.

You’ll be the trusted go‑to for how we do HR well.

• Bring HR best practices to our policies, processes, and everyday employee questions

• Keep employee records and HR systems (Gusto and related tools) accurate and organized

• Oversee payroll: from timesheet approvals and error follow‑up through final submission

• Stay on top of compliance mail and filings, including state tax letters, agency follow‑up, forms, and audits

• Answer questions on HR policies, benefits, time off, and Gusto settings

• Maintain clear people documentation and build an employee‑friendly people ops FAQ

You’ll shape the first impression, and the last one, for every teammate.

• Draft and manage offer letters, legal documents, and signatures once a candidate says yes

• Run onboarding through Gusto and stay in touch with new hires until day one and beyond

• Make sure every new hire has their accounts, equipment, and a warm welcome

• Handle offboarding with care: access removal, separation agreements, final pay, and severance where applicable

• Work hand in hand with our Recruiter for a seamless handoff from accepted offer to start date

You’ll keep our tools, systems, and IT support running smoothly so our team can focus on families.

• Oversee our outsourced IT firm, serving as the primary point of contact and ensuring timely, high‑quality support for the team.

• Monitor the IT firm's performance, follow up on open issues, and ensure service levels and team needs are being met.

• Identify opportunities to simplify our tools, improve IT processes, and streamline onboarding and offboarding.

You’ll help make Neuro Nav a place people thrive and retain our amazing talent.

• Plan, attend, and organize our company offsite

• Coordinate town halls and internal communications

• Organize monthly team lunches and other morale‑building moments

• Support rituals, recognition, and values‑in‑action

• Listen for themes in the employee experience and share what you learn with leadership

You’ll help us build…