Sr. Genesys Cloud Implementation Engineer

Sr. Genesys Cloud Implementation Engineer – Join to apply for the Sr. Genesys Cloud Implementation Engineer role at EDCi
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EDCi provides infrastructure and call center technology services and solutions to clients throughout the United States. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.

• Lead Engineer for Genesys implementation and upgrade projects.
• Perform project and support tasks for Genesys products and solutions.
• Design, configure, implement, and support IVR/ACD scripts for Genesys Cloud Solutions.
• Contribute to the solution architectural design.
• Coordinate and write technical papers, articles, standard operating procedures, and best practices.
• Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high-profile problem solving.
• Balance both support and project work when applicable; able to meet support/project milestones.
• Collaborate with Technical Account Managers, Project Managers & Sales to deliver projects on-time and on-budget.

Associates of EDCi have the opportunity to engage in dynamic projects, leveraging the latest technologies. Our partnerships provide a unique opportunity for associates to continue to develop their professional skills. EDCi is an organization that takes pride in recognizing balance and the importance of family. If your interest is for challenging work in a comfortable work environment, look to EDCi.

• Remote work from home
• Paid holidays, vacation and sick time
• Bring Your Own PC Policy
• Cell phone reimbursement
• Funded training and certifications
• 401K match

• 5+ years IP Telephony/VoIP experience is Required
• Knowledge of VoIP equipment, implementations and support Required
• 3+ years experience in Genesys Cloud CX (Purecloud) technology
• Genesys Could CX certification is a plus
• Knowledge of Media / Voice gateway knowledge Preferred
• Knowledge of SIP Protocol implementation and support Preferred
• BS preferred, Associate's degree in IT related field Required
• Excellent client service attitude and team focus
• Understand best practices for a service organization
• Development Skills/certifications as a plus are:
  • Java/Java Script
  • HTML
  • Rest WEB Services
  • Genesys Cloud CX API's
  • Microsoft SQL Server
  • Web-services, 3rd party APIs

• 1+ years experience in network administration and support is a Plus
• NET development or C# Experience is a Plus
• Experience with Microsoft SQL Stored procedures is a Plus

• Mid-Senior level

• Full-time

• Sales, General Business, and Education

• Wireless Services
• Telecommunications
• Communications Equipment Manufacturing