Customer Success Lead Remote Haystack

Overview

Haystack is hiring a Customer Success Lead to join its remote-first team in the UK. This is a dynamic, cross-functional role focused on onboarding, data operations, customer engagement, and AI-driven process innovation. With only two in-person days per month in Dorset, this position offers high autonomy and the chance to shape customer success strategy in a fast-scaling SaaS environment.

• Location
  :
  Remote (UK-based) with 2 days/month in Dorset
• Salary
  : £30,000–£40,000 per annum (based on experience)
• Contract Type
  :
  Full-Time
• Work Arrangement
  :
  Hybrid (mostly remote)

You’ll lead customer onboarding, manage structured pricing data, and drive customer engagement. You’ll also play a key role in embedding AI tools into support, marketing, and operations to improve efficiency and customer experience.

• Onboard new partners and users
• Build strong, empathetic relationships with clients
• Translate feedback into product insights
• Create support content, templates, and AI-powered knowledge bases
• Analyze user data to identify trends and improve the customer journey
• Collaborate with product teams to enhance data capture and reporting

• Input, test, and verify complex pricing data
• Ensure data accuracy and usability for platform performance
• Improve internal data processes using AI for validation and error-checking
• Build dashboards to monitor customer health and engagement

• Craft product messaging and engagement strategies
• Support creation of decks, guides, newsletters, and digital content
• Coordinate marketing campaigns using AI tools for content and targeting

• 2–3+ years in a Customer Success or similar role
• Strong attention to detail and data accuracy
• Excellent communication and relationship-building skills
• Experience in SaaS onboarding, operations, or marketing
• Proficiency with tools like Google Sheets, Notion, CRM platforms, and AI assistants
• Analytical mindset with the ability to interpret data and make recommendations
• Interest in technology, marketplaces, or travel-related products

• Competitive salary based on experience
• Flexible, remote-first working culture
• High autonomy and ownership
• Opportunity to lead AI integration across customer success and marketing
• Be part of a fast-growing, tech-forward SaaS company

to apply via Haystack’s careers portal. Early applications are encouraged due to high interest.