ServiceNow Developer II, or Senior

Join to apply for the Service Now Developer - I,II, or Senior role at Southwest Power Pool

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We believe in supporting our employees through a fantastic benefits package:

• Competitive pay with bonus opportunities
• Excellent insurance package including three medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
• Relocation assistance
• Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

Compensation Information

The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

• Senior Service Now Developer | Pay Range: $95,200.00 - $
• Service Now Developer II | Pay Range: $76,000.00 - $96,900.00
• Service Now Developer I | Pay Range: $62,500.00 - $76,550.00

Join our ITSM team at Southwest Power Pool

At Southwest Power Pool (SPP), we power the lives of millions by ensuring reliable and affordable electricity across a 14-state region. Our ITSM team plays a vital role in that mission, and we’re seeking a skilled Service Now Developer to enhance and expand the platform that drives our operations. This role offers the opportunity to develop and optimize our Service Now environment within a mission-critical setting that supports the bulk electric grid and wholesale power markets.

• Design, build, and maintain Service Now solutions with Flow Designer and Integration Hub (replacing generic scripting).
• Integrate Service Now with other systems (e.g., CMDB, and ERP systems).
• Work across incidents, changes, baselines, and other ITIL processes to ensure strong alignment between technology and energy-industry demands.
• Participate in support/maintenance of mission-critical applications.
• Contribute to software development life cycle best practices, collaborate with cross-functional teams, and act as a trusted advisor.

Ready to make a difference? Join us at Southwest Power Pool and help power the future. Apply today to become our next Service Now Developer!

• Senior Service Now Developer:
  
  - Bachelor’s degree in computer science, Information Technology, related field, plus six (6) years of applicable Information Technology Development/Support experience OR Eight (8) years equivalent work experience
• Service Now Developer II - Bachelor’s degree in computer science, Information Technology, related field, plus three (3) years experience of Information Technology Development/Support experience OR Five (5) years of equivalent work experience
• Service Now Developer I
  -Bachelor’s degree in computer science, Information Technology, related field OR Two (2) years equivalent work experience
• Proven working knowledge of the Service Now platform:
  Flow Designer, Integration Hub, Service Now modules (ITSM, Change, CMDB, ITAM), ideally in a regulated or operations-intensive environment
• Strong troubleshooting, problem-solving, analytical skills
• Familiarity with ITIL best practices, incident/change management, baseline configuration control

Preferred

• Service Now Certified System Administrator
• Service Now Certified Application Developer
• Addition…