Cloud Support Technician - Talent Pipeline; Remote

Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, Dev Ops, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with nine specializations, Git Hub AI Partner of the Year, a member of the Git Hub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting‑edge, integrated solutions that deliver business value.

Our Service Operations team is looking for a dedicated and skilled Cloud Support Technician to play a key role in ensuring the smooth operation of our clients' cloud environments. You will be instrumental in providing technical support, troubleshooting issues, and delivering exceptional customer service, all while gaining valuable experience in the rapidly evolving world of cloud computing and Azure.

• Technical Support & Troubleshooting:
• Monitor, analyze, and resolve incidents for customer infrastructure running in Azure.
• Triage, action on and disposition telemetry alerts as they come in.
• Install, configure, and administer customer systems in Azure.
• Troubleshoot and resolve technical issues related to virtual servers and networks.
• Escalate complex cases to Tier-2 and Tier-3 support as needed.
• Process & Optimization:
• Perform regular reviews of systems, processes, and procedures.
• Document systems, processes, and procedures to maintain knowledge base.
• Promote best practices to enhance and improve organizational processes.
• Communication & Customer Service:
• Communicate technical issues and solutions to clients in clear, business-friendly terms.
• Interact with customers to identify IT problems and troubleshoot them efficiently.
• Provide regular updates to clients via email, ticketing system, and phone calls.
• Communicate ticket status information to all team members.

• Technical Skills:
• Basic understanding of operating systems (Windows and Linux).
• Familiarity with virtual servers and networking concepts.
• A strong desire to learn and master Azure cloud technologies.
• Problem Solving & Analytical Skills:
• Ability to analyze and resolve technical issues effectively.
• A passion for problem‑solving and learning new technologies.
• Ability to work in a fast‑paced, rapidly changing environment.
• Communication & Interpersonal Skills:
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non‑technical audiences.
• Strong customer service orientation.
• Ability to work collaboratively with team members and clients.

• Qualifications:
• Previous experience in a help desk/service desk support or systems administration role.
• Experience supporting virtual servers and troubleshooting network issues is a plus.
• Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is a plus.
• Experience reviewing technical logs and triaging telemetry alerts

$50,000 - $60,000 a year

To encourage employees to take advantage of development opportunities that will increase their professional knowledge and enhance their effectiveness, Atmosera will pay a one‑time cash bonus for successful completion of an approved technical certification relevant to the department. Atmosera will also pay exam fees for approved certifications via either exam voucher or reimbursement of exam cost to the employee.

Should certifications be required for renewal, once successfully passing, and renewing a certification, employees will receive a cash bonus equivalent to half the cash bonus of the initial achievement of the bonus.

We value our employees and are committed to providing a comprehensive and competitive benefits package designed to support your well‑being and financial security. Here's what you can look forward to:

Financial Security & Growth:

Competitive Salary: We offer competitive salaries commensurate with experience and skills.

Generous 401(k) Plan: Secure your financial future with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of…