ServiceNow Developer at NTT DATA, Inc. Indiana

Service Now Developer job at NTT DATA, Inc.. Indiana.

Req : 343750

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Now Developer to join our team in Delhi, Delhi (IN-DL), India (IN).

Location:

Remote (with occasional travel as needed)

NTT DATA is seeking a highly motivated and experienced Senior Service Now Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their Service Now implementations through process alignment, requirements gathering, and stakeholder engagement.

• Lead functional discovery sessions and process workshops to define client‑specific business process solutions.

• Advise clients on best practices for Service Now implementations across ITSM, ITOM and ITAM.

• ITAM - Software Asset Management / Hardware Asset Management
• ITOM – Discovery, Event Management, Service Mapping

• Create dynamic collateral including process workflows, workshop presentations, and training materials.

• Partner with IT leaders and process owners to drive organizational readiness and solution adoption.

• Capture and document business requirements, user stories, and business cases aligned with Service Now capabilities.

• Develop and maintain end‑to‑end process flows and gap analyses to support solution design.

• Prepare and execute test plans, facilitate UAT, and support go‑live activities.

• Lead client training sessions and create user‑friendly job aids to support platform adoption.

• Serve as the “eyes and ears” of the delivery team throughout the project lifecycle.

• Facilitate stakeholder demos and provide solution‑focused support to improve process efficiency.

• Collaborate with project leadership to ensure alignment between business goals and technical solutions.

• 3‑5 years of experience in Service Now consulting, with hands‑on expertise in multiple modules.

• 3‑5 years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.

• Proven ability to lead client workshops and translate business needs into actionable solutions.

• Strong understanding of Agile methodologies and experience supporting Scrum teams.

• Excellent communication, facilitation, and documentation skills.

• CSA
• CAD
• CIS (minimum
  1)

• Work with top‑tier clients and cutting‑edge Service Now solutions.

• Be part of a collaborative, fast‑paced, and growth‑oriented consulting team.

• Make a meaningful impact by helping organizations transform their business processes.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please . If you'd like more information on your EEO rights under the law, please . For Pay Transparency information, please .