IT; Information Technologies Support Services Analyst II

IT (Information Technologies) Support Services Analyst II

Join to apply for the IT (Information Technologies) Support Services Analyst II role at Golden Valley Electric Association
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Join Golden Valley Electric Association as a Full-time IT Support Services II professional and immerse yourself in an energetic and innovative environment. This role offers the excitement of solving complex problems, where your expertise directly impacts our mission‑focused initiatives. Enjoy the flexibility of working from home, providing a unique opportunity to balance your professional and personal life while contributing to a vital industry in Fairbanks, Alaska.

Compensation: competitive pay rate of $30.98 per hour.

• Defined Pension
• 401(k) match
• Health insurance
• Life Insurance
• Short- and Long-Term Disability
• Annual Leave
• Wellness Program (including fitness reimbursements)
• Bereavement Leave
• Tuition Reimbursements

GVEA is an electric cooperative that maintains 3,292 miles of transmission and distribution lines, 40 substations, and 9 generating facilities. Our system is interconnected with Fort Wainwright, Eielson AFB, Fort Greely, the University of Alaska-Fairbanks, and all of the electric utilities in the Alaska Railbelt, extending from Homer to Fairbanks. Powering the Interior of Alaska, GVEA contributes to the economic, environmental, and social viability of our communities.

Maintain quality assurance procedures related to ticket management tracking; provide network troubleshooting and support; use Remote Support functions effectively; prioritize trouble calls and generate detailed documentation; create tailored training content for divisions; conduct training sessions; collaborate with vendor representatives for problem resolution; uphold GVEA IT service levels.

• Strong verbal and written communication skills.
• Advanced knowledge of computer desktop environments and applications.
• Thorough knowledge of systems analysis and problem resolution techniques.
• Utilize Remote Support (Help Desk) functions; prioritize trouble calls and generate documentation as needed.
• Bachelor's degree in a related field.

Mid-Senior level

Full-time

We are an equal opportunity employer. Qualified individuals are considered for employment without regard to race, sex, sexual orientation, color, religion, sex, national origin, age, marital or changes in marital status, veteran status, medical condition, or disability.

Visit  for more information or to apply. Please do not email your resume; we only accept applications through our website.