Account Coordinator

Mirus is a SaaS platform built to help restaurant companies turn data into decisions. We connect and organize information from any system, empowering operations, finance, accounting, marketing, and IT teams with a unified view of performance. Our easy-to-use report writer, powerful filters, automated calculations, and smart alerts make it simple to measure results and identify opportunities for growth.

As an Account Coordinator, you’ll be the bridge between our clients and the Mirus team, assisting with onboarding, data accuracy, and adoption while coordinating across Operations, Integrations, Development, and Sales. This role sits at the heart of our Revenue Operations (Rev Ops) approach, connecting people, process, and platform to deliver clarity, consistency, and client growth. You’ll also be joining a team in evolution.

Today, the Account Coordinator role blends proactive client success with responsive support. As our Rev Ops model matures, these paths will become more specialized, creating future opportunities to grow into Client Success or Client Support roles as we continue to scale.

• Serve as the primary liaison for assigned clients, managing communications, priorities, and expectations with clarity and consistency.
• Partner cross-functionally with Operations, Integrations, Development, and Sales to advocate for client needs and ensure a seamless experience.
• Work closely with clients and internal teams to plan, coordinate, and deliver projects on time while maintaining high quality and strong client satisfaction.
• Lead and support client rollouts, training, and onboarding to accelerate adoption and time-to-value.
• Validate and monitor client data for accuracy, proactively identifying and resolving discrepancies.
• Troubleshoot technical issues and coordinate timely resolutions with Development and Operations teams.
• Provide insights to internal teams on trends, recurring client challenges, and opportunities for product or process improvement.
• Communicate upcoming product upgrades and assist in testing new features before release.
• Deliver clear, engaging presentations and educational sessions to help users get the most from Mirus.
• Participate in helpdesk rotation to support client inquiries and technical requests.
• Contribute to company initiatives and events, including the annual Mirus User Conference (MCON).
• Perform other duties as assigned to support the broader Mirus mission and client experience.

• Bachelor’s degree in a related field.
• Understanding of restaurant operations and analytics (sales, labor, food cost).
• Experience with restaurant POS or data management systems (user-level configuration, reporting, troubleshooting).
• Familiarity with multi-unit or above-store operations in the restaurant industry.

• Strong verbal and written communication skills — able to explain technical concepts to non-technical audiences with clarity.
• Proficiency in MS Office, Google Workspace, and data manipulation tools.
• Proven ability to manage multiple projects, priorities, and client relationships in a fast-paced environment.
• Experience with ticketing systems or CRM tools.
• Comfortable leading in-person and online software trainings.
• Hands-on experience with SaaS platforms, client success, or project management.
• Understanding of APIs, integrations, or related software architecture concepts.

Our team operates with shared values that shape how we work and lead every day:

• Own It – You take accountability for client outcomes and follow through with integrity.
• Be Clear – You communicate with precision and bring simplicity to complex ideas.
• Think Forward – You look ahead, anticipate challenges, and help clients get more from their data.
• One Mirus – You collaborate across teams, aligning people and process to deliver a seamless client experience.

Together, these principles drive our Rev Ops mindset — connecting our people, data, and systems to create real client and company growth.

• Competitive salary and bonus opportunities.
• Comprehensive medical, dental, and vision benefits through Tri Net.
• 401(k) with company match.
• Two weeks of vacation plus seven holidays/personal days.
• Technology for remote work — cell and internet reimbursement, company-issued laptop.
• Professional growth opportunities in a collaborative, innovative environment.