Lead AI Agentic Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Lead AI Agentic Engineer on the End User Engineering team, you will define and drive the technical vision for the next generation of autonomous IT operations. You will architect, scale, and operationalize agentic AI solutions that proactively resolve issues, eliminate operational burden, and strengthen enterprise security.

In this role, you will own the technical roadmap, act as the primary technical SME, and collaborate across IT, security, and business teams to deliver secure, compliant, and scalable AI-driven workflows and agents that transform the employee experience and safeguard our IT environment.

This position is an individual contributor role reporting to the Sr. Director, End User Engineering.

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Minimum of 12 years of related experience with a Bachelor's degree; or 8 years of related experience with a Master's degree; or a PhD with 5 years experience; or equivalent experience in AI/ML engineering, IT automation, or agent development

• Experience as a Technical Lead managing large projects involving other AI Engineers and cross-functional partners

• Proven expertise in agentic AI frameworks, workflow automation, and intelligent IT service management

• Hands-on experience with LLMs, RAG pipelines, and enterprise AI integration

• Experience in one or more scripting/programming languages (e.g., Python, Java) and building production-ready AI solutions

• Eperience embedding security and compliance controls into AI/automation workflows

• Experience with IT operations, incident management, and ticketing systems

• Experience with Agile, Dev Ops, CI/CD, containerization, and orchestration technologies (e.g., Docker, Kubernetes)

Preferred

• Experience with multi-agent orchestration and AI/ML frameworks at scale

• Track record of reducing operational burden through AI or automation in complex enterprise environments

• Experience designing end-user AI interfaces (chatbots, copilots, self-service portals) and building rapid proof-of-concepts

• Familiarity with zero-trust, security monitoring, and cloud-native architectures

• Demonstrated prompt engineering expertise and LLM strategy development

• Hands-on experience with cloud providers (AWS, Azure, GCP) and SaaS integration patterns

• Strong leadership, collaboration, and influence skills, capable of guiding cross-functional teams and driving enterprise-wide AI adoption

• Certifications in AI, cloud computing, or ITSM platforms

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $ - $ base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $ - $ base salary

This role is also eligible for the following:

• Bonus:
  Sales personnel are eligible for variable incentive pay dependent on their achievement of…