MSP System Administrator Project Engineer - TN

Position: MSP System Administrator, Support, Project Engineer - TN

Job Title

MSP System Administrator, Support, Project Engineer - TN

Company

Leapfrog Technology, Inc. (Franklin, TN & Oakbrook Terrace, IL offices)

Job Summary

We are an established and growing Managed Service Provider (MSP) technology company. This role is based in Franklin, TN and requires onsite presence at customers, office, and remote work from home. Candidates should be available or soon to be located in TN.

Essential Duties and Responsibilities

• Serve as the first line of technical service for all clients via remote connectivity and onsite visits.
• Support and potentially lead application and migration projects, including Microsoft Partner functions.
• Work with a variety of technologies:
  Active Directory, Azure, AWS, Office 365, Exchange, Windows Server, System Center, Citrix, Windows deployments.
• Recommend industry best‑practice solutions during onsite or remote interactions.
• Maintain exceptional client satisfaction; participate in daily team meetings and weekly service or project meetings.
• Follow all policies and procedures while delivering services to customers.

Knowledge, Skills, and/or Abilities Required

• Experience working for an MSP or managing a full environment independently.
• Strong technical knowledge of Windows, Windows Server, Office 365, Azure, AWS, and related administration tasks (firewalls, routers, desktop imaging, networking, group policy, Intune, System Center, Hyper‑V/VMware).
• Data protection strategy awareness and multi‑layered security stack management.
• Prioritization of service requests and escalations on a daily basis.
• Excellent verbal and written communication skills.

Desired Soft Skills

• Time‑management, independent work, professional demeanor, and punctuality.
• Drive for continuous learning – ability to acquire new skills at home or in office.
• Team collaboration and adaptability in a fast‑moving technology field.

Other Qualifications We Seek

• Leadership drive, integrity, teamwork, and self‑direction.
• Strong presentation, persuasive communication, and crisis tolerance.
• Critical thinking, analysis, and relationship building abilities.
• Proficiency in Microsoft Office Tools and documentation skills.
• Evidence of achievements and ability to produce client‑ready documentation.

Day‑to‑Day Activities

• Provide accurate and timely escalation technology support and problem resolution.
• Act as a primary resource on projects as needed.
• Continuously grow technical skillset.
• Consult with clients to ensure satisfaction and follow‑up.
• Build rapport with clients and end users.

Benefits and Compensation

• Opportunity to impact growth of both company and client organizations.
• Extensive training, certification reimbursement, and raises for certifications.
• Bonuses and commission.
• Unlimited time off.
• Additional perks: free training, skill development, and more.

Location

Franklin, TN (not fully remote – onsite at customers, office and remote home work required)

Eligibility

Open to individuals based in or soon to be in Tennessee.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology

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