Software Implementation Consultant - US Remote; PST or MST

Software Implementation Consultant - US Remote (PST or MST)

Perfect Serve offers industry‑leading solutions in clinical communications, scheduling, and patient engagement. Recognized on the Inc 5000 list, we have experienced an 88% growth rate over the past three years.

What is Perfect Serve? Our mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting. By improving speed to care and cross‑continuum communication, we save lives, reduce length of stay, minimize re‑admissions, and bring joy back to caregivers.

• Develop deep product expertise and understand client workflows.
• Onboard and train new clients through remote and onsite delivery; analyze scheduling requirements and configure the software to streamline workflows.
• Provide continued support for configuration issues and advise on corrective steps.
• Build trusting relationships; drive high end‑user satisfaction and ensure clients maximize the value of Lightning Bolt.
• Identify, develop, and share best practices that enable clients to achieve business goals and objectives.
• Serve as the voice of the client and advocate for end users within the Lightning Bolt organization.
• Collaborate with Project Managers, Account Executives, Customer Success Managers, and others to deliver the best solutions to meet client needs.

• Ability to quickly learn the Lightning Bolt product and apply knowledge with clients.
• Troubleshooting, analytical, and problem‑solving skills.
• Strong interpersonal skills and ability to establish and maintain relationships.
• Ability to think through novel challenges, juggle multiple tasks in high‑pressure situations, and drive process change.
• Strong work ethic.
• 1+ years experience in a software implementation role.
• Bonus: experience with SQL or other relational databases.

US‑based remote position. Candidates must reside in Mountain or Pacific Time Zones and be willing to participate in a 24/7 on‑call rotation.

We transform healthcare communication and collaboration to help clinicians deliver better care. Work with a dedicated, mission‑driven team in an environment that values growth, transparency, and innovation.

Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.

Salary range: $70,000–$75,000 per year. Compensation will be determined by experience, skills, and potential to grow within the team. We review compensation across the company to ensure fairness and consistency.

• Remote‑first work environment.
• Health, Dental, Vision, Life, and Disability Insurance options available day one.
• 401(k) – match and immediately vested.
• 17 company holidays, 2 floating holidays, and competitive paid time off policy.
• Internal advancement opportunities.

Entry level

Full‑time

Information Technology

Hospitals and Health Care

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