ServiceNow Developer

We are seeking a highly skilled Service Now Developer to join our ITSM team, which plays a pivotal role in the operational support of our mission‑critical systems. This role involves enhancing and expanding the Service Now platform that underpins the operations of the bulk electric grid and wholesale power markets. The ideal candidate will design, build, and maintain Service Now solutions to improve our operational efficiency.

This position offers a hybrid work schedule, allowing for a balance between office presence and remote work flexibility.

• Design, develop, and optimize the Service Now environment using Flow Designer and Integration Hub to replace generic scripting.
• Integrate Service Now with various systems, including CMDB and ERP systems, to ensure seamless data flow and operations.
• Manage and execute incident, change, and configuration management processes within the Service Now platform.
• Support and maintain mission‑critical applications, ensuring high availability and optimal performance.
• Collaborate with cross‑functional teams to align technology solutions with business requirements.
• Adhere to and contribute to the development of best practices throughout the software development life cycle.
• Act as a trusted advisor within the team, providing expertise and guidance on the Service Now platform.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in developing and supporting IT solutions on the Service Now platform.
• Strong working knowledge of Service Now modules such as ITSM, Change, CMDB, and ITAM.
• Experience with Flow Designer and Integration Hub within Service Now.
• Familiarity with ITIL processes, including incident and change management.
• Excellent problem‑solving, analytical, and troubleshooting skills.
• Ability to work collaboratively in a cross‑functional team environment.
• Service Now Certified System Administrator or Certified Application Developer preferred.
• Additional certifications in Service Now ITSM or ITOM are considered a plus.
• Strong communication and interpersonal skills.

Pay Range: $49.00 – $68.00 per hour

This position offers a hybrid schedule, with time split between the office and remote work.

Entry level

Full‑time

Engineering and Information Technology