Associate Support Engineer; AMER - PST​/MST

Employer Industry: Software Development

• Flexible Paid Time Off to ensure work-life balance
• Equity Compensation & Employee Stock Purchase Plan for financial growth
• Opportunity for career advancement and personal development through a Growth and Development Fund
• Work in a collaborative and innovative environment with a global support team
• Inclusive workplace that welcomes candidates from diverse backgrounds and varying levels of experience
• Remote work flexibility allowing you to work from anywhere

• Support a mix of Self-managed and  (SaaS) customers by resolving issues through various channels including Zendesk tickets and video conferencing
• Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to enhance features and address bugs
• Create and update documentation based on customer interactions for better support
• Participate in Pairing Sessions with Support team members to improve problem-solving and collaboration
• Provide emergency support during weekday and weekend on-call rotations for Self-managed and SaaS customers

• Experience in managing customer-facing cases throughout the support lifecycle
• Basic knowledge of Linux systems
• Familiarity with scripting languages, preferably Ruby or Bash
• Basic understanding of Git for version control
• Strong communication skills to convey technical information to diverse audiences

• Previous experience in a technical support role or similar field
• Familiarity with issue tracking systems and customer support tools
• Understanding of software development processes and methodologies
• Experience in working with remote teams and distributed systems
• Passion for technology and continuous learning

#Software Development #Technical Support #Remote Work #Career Growth #Inclusive Workplace

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