DevOps Engineer

Join to apply for the Dev Ops Engineer role at NiCE

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

The Workstream Dev Ops Engineer operates as an embedded member of a specific development team while remaining closely aligned with the broader Dev Ops organization. This role focuses on enabling reliable, automated delivery of the team’s applications through infrastructure automation, CI/CD pipelines, observability, and operational excellence. You will serve as the bridge between development and platform, ensuring that team deliverables meet production-grade standards for security, scalability, and supportability.

• Design, build, and maintain CI/CD pipelines supporting the team’s application delivery lifecycle.
• Implement and manage Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or Cloud Formation.
• Act as the Dev Ops point of contact for your assigned development team — coordinating deployments, environment management, and operational readiness.
• Define and enforce automated quality, security, and release gates to ensure consistency and compliance.
• Partner with developers to establish code quality and performance metrics, dashboards, and alerting.
• Collaborate with platform and architecture teams to adopt and develop Dev Ops best practices across all work streams.
• Manage and support the team’s build, release, and source control systems (Git Hub, Jenkins, Git Hub Actions, etc.).
• Troubleshoot, monitor, and improve system reliability, scalability, and incident response within production and non-production environments.
• Participate in post-incident reviews and help implement preventive improvements.
• Contribute to continuous improvement initiatives led by the central Dev Ops organization.
• Perform maintenance, upgrades, and occasional after-hours support as needed.
• Demonstrate professionalism, clear communication, and alignment with company values and policies at all times.

• Deep knowledge and understanding in one or more of the following areas:
• Layer 2 and Layer 3 Networking Administration (DNS, SSL/TLS, Load Balancing, IPv4 Sub netting, Firewalling, etc.)
• Voice Over IP administration (Signaling, Encoding/Decoding; Protocols like Media Gateway, RTC, SIP; Security, Border Controllers; QoS, LCR)
• Database Administration (Structured and/or unstructured, Indexing, Performance Tuning, Backup and restore, data lifecycle management, scaling)

• Deep expertise in one or more of the following domains:
• Networking: DNS, SSL/TLS, Load Balancing, IPv4 subnetting, Firewalls
• Voice over IP (VoIP): SIP, SBCs, QoS, signaling protocols, security
• CI/CD Tools (Git Hub Actions, Jenkins, ArgoCD)
• Experience supporting microservices and containerized workloads (EKS, ECS, or Kubernetes)
• Familiarity with observability stacks (Prometheus, Grafana, ELK, Datadog, etc.)
• Programming/Scripting (Python, Golang, .NET)
• Kafka/MSK

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.

Every day, NiCE software manages more than
120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.