IT Operations Contractor

IT Operations Contractor, 11:30am-8pm

Open-ended long-term contract
Parma, Ohio - hybrid remote
$22 /hour to $25
/hour W2

• Two weeks PTO
• Payroll is every Friday for the previous week
• Approximately 3 days on-site, 2 days remote work-from-home
• Anthem medical, Anthem dental, Anthem vision, life, 401k match, college tuition benefit program

• Monitor IT infrastructure systems for alerts, anomalies, and incidents
• Ensure timely detection and team notification of incidents
• Prioritize alerts based on severity and impact
• Initiate and manage escalation procedures
• Coordinate with teams to resolve issues
• Communicate status updates to stakeholders
• Document alerts, incidents, and escalation actions
• Improve operational workflows
• Proactively identify potential issues
• Minimize downtime for business continuity
• Implement best practices for incident management
• Participate in on‑call rotations and incident response
• Participate in post‑incident reviews to report findings
• Analyze incident trends and recommend improvements
• Continuously improve alerting and escalation processes
• Ensure compliance with IT policies and standards

• IT operations
• Problem‑solving
• Incident management
• Organized, accountable
• Escalation management
• Criminal background check
• Ability to document clearly and concisely
• Knowledge of monitoring and alerting tools
• Willingness to work flexible hours as needed
• Ability to communicate complex technical information clearly
• Commitment to continuous improvement in IT service delivery

Email your resume to Sean.

Contact:
Sean Zetts
Sr. Recruiter & President
Riverside Recruiting
Phone:
Email:
Sean.
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