Enterprise Integration Manager

Overview

At Spacelabs Healthcare, you make a difference.

Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit each year from the advancements we make in patient monitoring and management, care coordination, and clinical decision support.

Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance patient experience, improve population health, reduce costs, support care team well‑being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world.

Because while we may not be at a patient’s bedside, their health is still in our hands.

Spacelabs Healthcare is seeking an Enterprise Integration Manager (EIM) to join their team. The EIM position provides implementation services for customer installation of the Spacelabs product. This position serves as a technical liaison with customers. The hired candidate will work from home. The EIM will develop expert‑level knowledge of Spacelabs IT products in multiple deployment scenarios. The EIM has broad responsibility over customer deployments, including project calls with customers, IT sales support, proprietary application consultation, remote software application installation, HL7 interface configurations, and troubleshooting.

Key success indicators are the generation of revenue through superior IT service and the enhancement of the perception of Spacelabs Healthcare, particularly with the hospital’s IT department.

This is a US‑based remote position with approximately 10% travel required.

• Remotely install Windows‑based applications onto hospital‑owned infrastructure. This includes new installations, adding on modules, and software upgrades.
• Provide consultation to customers for Spacelabs IT products. Effectively communicate client installation requirements and assist customers with installation in various deployment scenarios using Citrix, Terminal Services, System Management Server, System Center Configuration Manager, and other technologies. Advise customers on hardware specifications required for successful deployment of Spacelabs products.
• Maintain expert‑level knowledge of applicable Healthcare Information Technology (HIT) interface technologies, including HL7, JSON, Mirth, Connexall, Vocera, Air Strip, print servers, and more.
• Provide administrative training to customers and internal groups.
• Provide technical troubleshooting expertise to customers and offer top‑tier support for software products.
• Work closely with the Sales staff to set proper expectations for installations and upgrades.
• Comply with customer requirements for outage windows and downtime. Flexible hours may be expected to accommodate patient‑wide installations nationwide.
• Educate customer IT staff regarding proper requirements and implementation of the Spacelabs products. Occasional training of customer staff and subcontractors may be required.
• Effectively articulate to customers the requirements for a safe, reliable, and secure deployment of Spacelabs products.
• Ensure good stewardship of company resources.
• Document configuration changes and project work in near real time. Maintain pristine customer configuration records.
• Duties may be modified or assigned at any time to meet the needs of the business.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• Report quality problems or defects to a manager or senior management to facilitate corrective action and prevent recurrence.
• Always act with integrity. Do the right thing for Spacelabs and its customers.

• Must have a bachelor’s degree or equivalent work experience and training.
• 5+ years of technical experience with the following:
• • LAN concepts and technology,…