IT Training Specialist

Home Office
1620 BASS RD
MACON, GA 31210, USA

• Aid in analyzing business problems in cooperation with the production and support departments to determine if training is required
• Assist with designing custom courses to meet the technology needs of our internal clients using a variety of delivery methods based on requirements and specifications provided by management (Instructor Led, ELearning, Documentation, Presentations, Webinars, etc)
• Assist in the planning and implementation of custom and off-the-shelf software as it relates to user education
• Conduct training classes for Home Office personnel, personnel located in the County Offices (agents, CSRs, County Secretaries) as well as our remote users (Field U/W, DSMs, etc)
• Write user documentation and job aids in order to provide self-directed application assistance
• Maintain a high-level of technical expertise of software applications used by our user community

OTHER RESPONSIBILITIES/REQUIREMENTS:

• The Training Specialist I must be able to independently learn application software quickly in order to develop a training objectives and goals for adult learners with varied skill levels.
• Remain current on technology and procedures.
• Continued growth in insurance industry knowledge.
• Assist with the administration to the company LMS.
• Ability to backup Support Desk personnel on specific applications when needed.
• Some day and overnight travel may be required.
• Must have and maintain a valid Georgia driver's license and maintain a driving record that complies with the Underwriting guides for the Mutual Insurance Company.

QUALIFICATION,

EDUCATION AND EXPERIENCE REQUIREMENTS:

A bachelor's degree and 2 years experience providing training to users in an information technology environment or 5 years equivalent experience training users in an information technology environment; extensive knowledge of Windows 7 and above OS, Microsoft Office products; experience writing technical documentation required. Excellent technical and business writing skills required. Occasional day and overnight travel required. Experience conducting classroom training desired.

Experience providing support for an LMS and experience using Content Authoring software desired. Experience conducting classroom training desired. Actively pursuing or commitment to begin Training Certification.

COMPUTER SKILL REQUIREMENTS

• Training and Support Software Skills
• Graphic Screen Capturing and manipulations
• Content Authoring Software
• Audio/Photo Editing Software
• Learning Management Systems
• Case Management Systems
• Remote Assistance Software
• Application Software Skills
• LMS (Learning Management System)
• Ticketing Management Software
• Policy Management Systems
• Imaging System
• Hardware Knowledge
• Ability to setup/troubleshoot remote training classrooms. Knowledge of connectivity, switches, routers (wireless & wired) laptop configurations.
• PC OS, peripherals (speakers, microphones, printers, scanners, etc.)

SUPERVISORY RESPONSIBILITIES:

None. However, this employee must be able to review work of trainers from other Home Office production departments.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

This position requires the incumbent to set up remote classrooms. Loading computer equipment in/out of vehicles and moving equipment using a two-wheeled dolly is required. Arranging tables, chairs, projectors/screens are also required.

While performing the duties of this job, the employee is regularly required to stand for extended periods of time; sit; use hands to finger, handle controls; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is also required to walk and stoop. The employee must regularly lift and/or move up to 30 pounds.

Specific vision requirements by this job include close vision and the ability to adjust focus.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.