Chief AI Officer; Remote or Hybrid

Job Title:
Chief AI Officer
Work Arrangement:Remote, Hybrid or In-Person options in Dallas / Fort Worth area
Experience Level:Minimum 10 years of relevant experience

Custom Information Services is seeking a visionary Chief AI Officer (CAIO) to lead and mature our rapidly expanding Artificial Intelligence practice. Reporting directly to the CEO, the Chief Artificial Intelligence Officer will define the long‑term AI strategy, build and mentor a high‑performance data/ML engineering team, and deliver production‑ready AI solutions that create measurable value for mid‑market clients across Texas and beyond.

• Strategic Leadership – Own the enterprise‑wide AI roadmap, prioritize high‑impact initiatives, and align projects with business goals and client needs.
• Innovation & Architecture – Evaluate emerging models (LLMs, generative AI, graph networks, multimodal learning) and design reference architectures that are secure, scalable, and governable.
• Program Delivery – Oversee end‑to‑end project life cycles, from use‑case discovery and PoC development to full deployment and MLOps hand‑off.
• Governance & Ethics – Chair the AI Ethics Committee, establish guardrails for responsible use, and ensure compliance with HIPAA, GDPR, and evolving U.S. AI regulations.
• Talent Development – Recruit, coach, and retain data scientists, ML engineers, and prompt‑engineers; foster a culture of continuous learning and experimentation.
• Thought Leadership – Represent Custom IS at conferences, author whitepapers/blogs, and brief C‑suite clients on AI trends and ROI.
• Cross‑Functional Collaboration – Partner with Cybersecurity, Cloud, and ERP practices to embed AI capabilities into existing managed‑service offerings.

• 10+ years in advanced analytics, data science, or machine learning, with 5+ years in an executive or practice‑lead role.
• Proven track record of shipping AI solutions at scale (e.g., predictive maintenance, generative knowledge assistants, computer‑vision quality control).
• Deep expertise in Python, PyTorch/Tensor Flow, vector databases, MLOps pipelines (Azure ML, AWS Sage Maker, or GCP Vertex).
• Demonstrated experience operationalizing GenAI / LLMs (fine‑tuning, RAG, prompt‑engineering, cost/performance optimization).
• Strong business acumen: ability to translate technical capabilities into revenue growth and client value.
• Bachelor’s or Master’s in Computer Science, Data Science, AI, or related field (PhD preferred).
• Exceptional communication and stakeholder‑management skills.

• Certifications such as NVIDIA DLI, Microsoft AI‑102, or equivalent.
• Experience implementing AI governance frameworks (NIST AI RMF, ISO/IEC 42001 draft, etc.).
• Familiarity with industry‑specific compliance (CMMC, PCI‑DSS, FDA, SEC).
• Prior MSP or IT‑consulting experience supporting SMB and mid‑enterprise environments.

• Competitive executive‑level salary with performance bonus.
• Equity participation opportunity in Custom IS’s AI business unit.
• 401(k) with company match, health/dental/vision, and PTO from day one.
• Modern R&D lab in our DFW headquarters, equipped with GPU clusters and private model‑training environment.
• Ongoing professional development budget for certifications, conferences, and research.
• A tight‑knit culture that values innovation, transparency, and client success.

For 35 years Custom Information Services has delivered best‑in‑class managed IT, cybersecurity, ERP, and cloud solutions to SMB and mid‑market organizations across Texas. Our new AI practice builds on that legacy—bringing practical, secure, and ethically grounded artificial‑intelligence capabilities to the heart of our clients’ operations.

Ready to shape the AI future of Texas businesses? Send your résumé and a short cover letter outlining a recent AI initiative you led—plus its measurable outcome—to with the subject line “Chief AI Officer – [Your Name]”.

Custom Information Services is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.